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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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Crédit Agricole Egypt Partners With the French University in Egypt to Support Student Education Advancement

Cairo, 01 September 2024: Crédit Agricole Egypt (CAE) and the French University in Egypt (UFE) signed a cooperation protocol to support the students’ educational advancement and accelerate financial inclusion through offering banking solutions to the university staff, students and their families. This collaboration highlights UFE’s commitment to provide exceptional opportunities for its students and reflects CAE’s commitment to serve all segments of society and empower youth.

The cooperation protocol was signed by Mr. Jean-Pierre Trinelle, Managing Director of Crédit Agricole Egypt, and Prof. Denis Darpy, President of the French University in Egypt and attended by a delegation of management and officials from both entities.

In alignment with its commitment to human capital development, and within the context of the agreement, CAE will extend a suite of benefits to UFE students. These will include scholarships, internship opportunities and financial inclusion trainings.

Meanwhile, UFE will extend its support to CAE’s community, through offering tuition fee discounts for CAE employees to help finance their children’s education.

In addition to the academic benefits, UFE will leverage CAE’s wide range of products and services to further enhance the privileges of the students, their parents and the university as a whole. This includes youth accounts (my first), education loans and self-study loans for Master’s and PhD programs. Additionally, CAE will facilitate payroll services for UFE employees, and enable tuition fee collection through the Bank’s e-commerce gateway, enhancing convenience and accessibility of financial services.

It is also worth mentioning that the French University in Egypt is set to relocate to a new, sustainably designed campus in Shorouk City, which will accommodate approximately 3000 students by the year 2030.

This collaboration as well aligns with CAE sustainability goal to support both clients and society in their energy transition. As such, CAE will consider supporting the environmental projects led by UFE students upon assessment, particularly through the Enactus NPO. Enactus is a global network aimed at empowering young individuals to enact positive entrepreneurial change in their communities, thus fostering a lasting impact on both people and the planet.

The cooperation framework aligns with UFE’s goal to support its students’ academic and professional growth comprehensively. It also reflects Crédit Agricole Group’s commitment to delivering a wide range of products catering to the diverse needs of all segments of the society.

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