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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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Signing MOU between GAFI and Crédit Agricole Egypt to attract FDIs

Cairo, 7 May 2024: Hossam Heiba, CEO of the General Authority for Investment and Free Zones (GAFI), and Jean-Pierre Trinelle, Managing Director of Crédit Agricole Egypt, signed a memorandum of understanding regarding cooperation between GAFI and Crédit Agricole Egypt to support GAFI’ strategy to attract foreign direct investments to Egypt.

The signing ceremony took place in the presence of high-level officials from both entities. Crédit Agricole Egypt (CAE) delegation included Michel Le Masson, Head of International Banking Development of Crédit Agricole S.A., Osama Saleh, Chairman of the Board of Directors of Crédit Agricole Egypt, and Jean-Pierre Trinelle, Managing Director of Crédit Agricole Egypt, in addition to a number of representatives from the bank’s group, regional office, and Egypt subsidiary.

Hossam Heiba emphasized the General Authority for Investment and Free Zones’ keenness to collaborate with Crédit Agricole Egypt, given its crucial role in attracting foreign investors to Egypt through Crédit Agricole Group’s international network serving individuals and investors in 46 countries worldwide. This aligns perfectly with the Egyptian government’s plan to increase European investments. The plan will be launched through the Egypt-EU Joint Investment Conference, scheduled for the end of the current fiscal year.

Within the context of the memorandum of understanding signing, Crédit Agricole Egypt will continue its efforts to introduce more global clients to support growing business opportunities in Egypt. According to the MoU, the bank role will focus on liaising between the Authority and the Bank’s global clients.

Crédit Agricole Egypt will assist GAFI in organizing meetings with the bank’s client abroad that are interested in Egypt’s growing business potential, driven by the country’s economic diversification, strategic location, vast consumer market, and national mega-projects, such as the New Administrative Capital and the Suez Canal Economic Zone.

As per the memorandum of understanding, GAFI will provide foreign investors with comprehensive information on investment opportunities in Egypt, which include priority target sectors in line with the government’s plan.

Hossam Haiba stressed on the government’s deep belief in the important role financial institutions network plays in stimulating investment in various sectors. This coordinated effort will help creating a more sustainable business environment in Egypt.

During the signing ceremony, Jean-Pierre Trinelle said: “This MOU confirms Crédit Agricole Egypt’s commitment to develop a closer cooperation with GAFI in order to support the Authority’ strategy to accelerate economic development in Egypt, attract more Foreign Direct Investment and bring even more global clients to Egypt.”

Crédit Agricole Group is the tenth largest bank in the world, third largest in Europe and market leader in France. As a leading European bank with a long-standing presence in Egypt, Crédit Agricole Egypt is considered as one of the largest MNC banks offering a broad range of banking services to over 438,000 customers through a network of 83 branches and a strong corporate banking franchise.

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