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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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Press Release Q2 - 2019

Credit Agricole Egypt reports a net income of EGP 1,3 billion at end of H1-2019

Representing a rise of +20% over H1-2018

 

 

Highlights on H1-2019 results

  • Net income recorded EGP 1,310 million increase by 20% over H1-2018
  • Continuous improvement of efficiency with a Cost to Income Ratio of 28%
  • Strong Capital Adequacy Ratio at 17.72%
  • Ongoing good quality of assets and improvement of NPL at 2.96%
  • Loans portfolio reach EGP 24 billion
  • Deposits portfolio reach EGP 42 billion

 

Global overview

In a materialization of Credit Agricole Egypt’s strategy prioritizing customer satisfaction and aiming to reach leadership in sustainability based on innovation, the Bank has reported its first half year results.  Results show an increase of around 20% in comparison to the same period in 2018 translating the steady growth, the ongoing operational efficiency and commercial development.

 

The first half of 2019 has seen the acceleration of the Bank’s efforts to offer a distinctive banking experience to its customers and to support the culture of digital transformation across Egypt. In this context, the bank continues to spread the innovative branch model “banki Store” creating the harmony between digital services and the professional banking advice in 3 different geographical locations across the country: Cairo, Tanta and Banha.

The Bank has also launched the latest version of its Award winning mobile application “best mobile application in Egypt” adding state-of-the-art recognition features among others for individuals. For corporate customers, the Bank has enriched its digital banking solution “banki Business” to empower companies with a financial tool to simplify their daily operations.

In response to these efforts, the number of active customers has risen as well as the number of digital services users with a significant trend for transacting remotely and conveniently.

In terms of responsibility, Credit Agricole Egypt confirmed its usefulness to the national economy and its integration with its community by actively participating in the financial inclusion initiative by the Central Bank of Egypt. The Bank’s Foundation for development has launched its second-year initiative for the support of talented Egyptian youth “Ebhar”.

For more information, please check the link

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