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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
Access all questions

PRESS RELEASE – Q1 2016 RESULTS

Credit Agricole Egypt reports an increase of 34.1% of its net income after tax for 1st quarter 2016 of EGP313.4 million compared with EGP233.8 million in 1st quarter of 2015.

Commercial development driven by all activities :-

The bank’s overall activities have performed well. The number of customers has increased by 8% over the 1st quarter of 2015. The growth of the overall balance sheet was achieved through the development of clients’ deposits by +3% over December 2015, out of which low cost deposits that increased by 8% over the same period. Client loans increased by 2.6% over December 2015 driven fully by retail loan activities. Corporates and enterprises’ weaker demand during the 1st quarter was noticed due to the general slowdown of the market.

During the 1st quarter of 2016, Credit Agricole Egypt has increased its branch network to reach 79 branches.

Loans      

EGP Million

March

2016

December 2015

Change

%
 Corporate

9,867.6

9,807.2

0.6%
 Retail

4,917.7

4,706.9

4.5%
 Banks

274.0

167.5

63.6%

Total

15,059.3

14,681.6

2.6%
Deposits      

EGP Million

Q12016

Q42015

Change %
 High Cost

16,601.6

16,682.2

-0.5%
 Low Cost

10,795.0

9,981.0

8.2%

Total

27,396.6

26,663.2

2.8%

 

A Sustainable growth in profitability in Q12016 :

EGP Million

Q12016

Q42015

Change %

Q12015

Change %
Net Interest Income

442.4

424.6

4.2%

365.6

21.0%
Net Fees & Commission Income

115.1

117.4

-2.0%

118.9

-3.2%
Net Trading Income

45.4

34.8

30.4%

55.3

-17.9%
Other Operating Income

2.9

5.2

-43.8%

6.0

-51.4%
Net Banking Income

605.8

582.1

4.1%

545.7

11.0%
Total Expenses

(205.2)

(209.2)

-1.9%

(194.7)

5.4%
Gross Operating Profit

400.6

372.8

7.4%

351.1

14.1%
Other Income (Expenses)

12.3

(27.2)

-145.3%

11.0

12.5%
Income Before Impairment &Tax

412.9

345.6

19.5%

362.0

14.1%
Impairment

(5.8)

(28.2)

-79.6%

(25.5)

-77.3%
Net Income Before Tax

407.2

317.4

28.3%

336.5

21.0%
Tax

(93.8)

(31.7)

196.0%

(102.8)

-8.8%
Net Income

313.4

285.7

9.7%

233.8

34.1%
Cost / Income Ratio

33.9%

35.9%

  

35.7%

  

 

The growth of the NBI (net banking income) reached a satisfactory level of 11.0% over the 1st quarter of 2015. This increase is triggered by the growth of the net interest income by 21.0% driven by both higher margins and volumes, especially in retail, FCY (foreign currency) corporate loans and low cost deposits. On the other front, the net commissions and fees have decreased by 3.2%, impacted by the foreign currency scarcity.

Expenses growth was kept at a moderate level of 5.4% over the 1st quarter of 2015, despite the higher capital expenditure (new investments in the IT infrastructure) and increased wages.

The operating profit before provisions and taxation has reached EGP 412.9 million with a growth rate of 14.1% over the 1st quarter of 2015. The cost of risks recorded a low level due to higher selectivity on granting loans and good recovery results. The tax rate decreased from 30% to 25% contributing positively to tax expenses for the 1st quarter of 2016. Consequently, the net income after tax grew by 34.1% to reach EGP 313.4 million.

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