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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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On the occasion of the celebration of its 10th anniversary in Egypt

  Crédit Agricole Egypt’s Q1-2017 strong results affirm the bank’s sustainable growth

 François-Edouard Drion: “The bank’s growth path reflects the success of our ambitious strategy based on the quality of service and innovation as well as the confidence of our clients”

 The bank reinforces its position under a new signature “A Whole Bank Just for You”, and

 Confirms its ongoing commitment to the community by launching Crédit Agricole Egypt’s Foundation for Social Development

 Cairo, May 16th, 2017 – In parallel to its 10th anniversary festivities, Crédit Agricole Egypt announced the financial results of 2017 first quarter. It points a strong performance with a rise of 51.6% of the net profit in comparison with the same period in 2016.”

Mr. François-Edouard Drion, Chairman and Managing Director of Crédit Agricole Egypt, noted: “We are proud of the positive results Crédit Agricole Egypt has achieved in the first quarter of 2017, thus pursuing the bank’s sustainable growth path year-on-year. Undoubtedly, these results reflect the success of our ambitious strategy seeking quality of service and innovation. It is based on our constant investment in the development of the competences of our teams as well as in the enhancement of our systems and organization”.

“The celebration of the 10th anniversary of the launch of Crédit Agricole in Egypt confirms our position today: being the Reference European Bank in Egypt. This position is the outcome of an experience of 40 years in Egypt endorsed by the successive banks that have merged and evolved to become Crédit Agricole Egypt. It is also the result of the expertise of a worldwide group, a top bank in France and Europe.

Mr. Drion stated: “being part of Crédit Agricole Group, we value long-term loyalty of all our stakeholders and clients. And on the occasion of our 10th anniversary, the bank has launched a campaign to thank and reward our customers for their trust and loyalty. 

“Our 10th anniversary is a milestone in our growth path for the years to come. We reaffirm our ongoing commitment to provide state-of-the-art banking services and solutions to fulfill the needs of our clients and enable them to realize their aspirations. The bank endorses its continuous support to the major investment projects in the country and the development of the community”, added Mr. Drion.

Crédit Agricole Egypt “A Whole Bank Just for You”
Mr. Drion added: “as we assert our commitment towards our clients and in conjunction with the bank’s 10th anniversary, Crédit Agricole Egypt introduced its new signature: “A Whole Bank Just for You.” This signature confirms that Crédit Agricole Egypt is part of a leading universal bank serving various sectors aiming to be the long-term partner for its customers.”

For business banking, Crédit Agricole Egypt offers a wide range of services to a large number of multinationals, large groups, enterprises and SMEs. Backed up with the international expertise, the bank offers the right advice and solution for the growth of its clients and consequently to support the Egyptian economy.

For the individuals, Crédit Agricole Egypt provides a bouquet of carefully tailored packages to accompany its clients during the various stages of their lives. In addition, the bank offers an exhaustive range of products to allow clients to realize their aspirations.

To be closer to the clients and provide them with all means of convenience, efficiency and security, Crédit Agricole Egypt gives special priority to the innovation and development of its digital banking services, in order to become a leading institution in the implementation of an integrated Omni channel approach. These channels including online and mobile banking, will enable the clients to carry out their banking transactions at anytime and anywhere.

 New launches in line with the new signature:
Crédit Agricole Egypt lately launched “My First” a dedicated package for youth aged from 18 to 24 years. The package offers these young men and women the independence and the power to take their own decisions as they initiate their first steps into the financial world. Furthermore, the bank offers an exclusive range of products and services through “Optime” to optimize the capacities of a more mature segment.

Crédit Agricole Egypt also launched two new housing finance programs. The first is under the initiative of the Central Bank of Egypt that is offered for low and middle-income, while the second offers larger credit facilities according to the needs of the clients.

On the innovation side, the launch of version 2.o of the mobile banking application scheduled within days confirms Crédit Agricole Egypt’s leadership in the digital services. The new version should offer our customers the convenience of registering to online service on the spot, paying bills, transferring funds and paying loans and credit cards to other accounts within the bank.        

Launch of Crédit Agricole Egypt Foundation for Social Development
Committed to support the community and actively participate in different initiatives, Mr. François-Edouard Drion announced the launch of Crédit Agricole Egypt Foundation for Social Development. This Foundation is a demonstration of the bank’s ongoing commitment towards the society. The Foundation will be involved in independent initiatives and will partner with specialized NGOs and civil society organizations.

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