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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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CRÉDIT AGRICOLE EGYPT WINS 4 INTERNATIONAL AWARDS: MOST INNOVATIVE RETAIL PRODUCT AND DIGITAL BANK, BEST CUSTOMER SATISFACTION AND CORPORATE GOVERNANCE

Cairo,  2021 – Two major international publications, the Global Business Outlook and Global Banking and Finance Review have recently recognized Crédit Agricole Egypt as a winner of four prestigious awards, namely, Most Innovative Retail Banking Product, Most Innovative Digital Bank Best Customer Satisfaction & Happiness and Best Corporate Governance.

 

The awards confirm Crédit Agricole Egypt’s ceaseless endeavor to achieve customer satisfaction by offering world-class innovative services and products.  This is also a continuity in the bank’s record number of awards recognizing our achievements and highlighting our aim to be a reference bank in the Egyptian banking sector.  

Commenting on the awards, Crédit Agricole Egypt Managing Director, Jean-Pierre Trinelle, said: “I would like first to congratulate all our employees whose efforts to provide the highest level of services are rewarded today. These awards from prominent international media organizations reflect the pertinence of our strategy prioritizing customer satisfaction and long-term relationship. They also demonstrate the bank’ leadership in digital services, noting that 2020 Business Index has availed that Credit Agricole is the #1 bank in Egypt in terms of capital expenditures allocated to technology & digital transformation.

He added: “Our efforts in developing digital solutions also support our commitment to the society and to financial inclusion by giving simpler and immediate access to banking services to the community.

The Global Business Outlook awarded Crédit Agricole Egypt the Most Innovative Retail Banking Product to acknowledge the bank’s innovative initiative where prepaid cards were used to replace the regular club membership cards. This initiative launched in Shooting and Sporting Clubs are contributing to the transformation to cashless society and financial inclusion in Egypt. The prestigious magazine also attributed the Most Innovative Digital Bank award for the bank’s integrated platform of digital service, banki by Crédit Agricole for both retail and corporate clients.

Crédit Agricole Egypt also received two awards from the Global Banking and Finance Review magazine. The first award, Banking Customer Satisfaction & Happiness, praises the bank’s efforts in developing the quality of services and highlights the success of the Happy Points loyalty platform. This platform recently introduced represents a fulfillment of the bank’s promise to offer the best-in-class rewards system to its customers with an easy digital experience. The same institution also awarded Crédit Agricole Egypt as the Best Corporate Governance Bank given its sound governance framework and its strict application of the local and international standards

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