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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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Credit Agricole Egypt takes part in Sustainable City Business Forum

Mr. Pierre Finas: “Credit Agricole Egypt adopts an eco-friendly strategy demonstrated through the bank’s Head Office building, considered the reference for smart buildings.”

“Credit Agricole Egypt supports Egypt’s initiative of using new and renewable energies and rationalization of energy consumption.”

Cairo, November 23, 2017 – Credit Agricole Egypt has taken part in the “Sustainable City Business Forum” held in marge of the French-Egyptian Week for Sustainable Cities organized by the French Embassy in Cairo. The forum is held in the presence of the Presidential Advisor for National and Strategic Projects – Eng. Ibrahim Mahlab, the Minister of Electricity and Renewable Energy – Eng. Mohamed Shaker, the Minister of Investment and International Cooperation – Dr. Sahar Nasr, the Minister of Environment – Dr. Khaled Fahmy, President of the New Administrative Capital – Major General Ahmed Zaki Abdeen, and the French Ambassador to Egypt, Mr. Stéphane Romatet, in addition to Credit Agricole Egypt Managing Director – Mr. Pierre Finas.

The main purpose of this forum is to offer French and Egyptian companies the chance to bring innovative sustainable urban development solutions in Egypt. Credit Agricole Egypt was proud to share the success story of its Head Office, ranked top smart green building in Egypt and achieving the best-in-class energy efficiency and operation rates, hence, receiving the first LEED Platinum Certificate in Egypt and North Africa.

Mr. Pierre Finas – Managing Director of Credit Agricole Egypt has shared the eco-friendly vision and strategy of the bank, saying: “Credit Agricole Egypt adopts an eco-friendly strategy, which is clearly demonstrated through the bank’s Head Office, which is considered the reference for smart buildings in terms of energy efficiency. The Head Office is designed and managed to provide the maximum comfort to its staff through advanced smart energy management systems. This year we celebrated the inauguration of the largest solar station owned by a bank in Egypt, contributing with 7% to the building’s annual energy consumption.”

He highlighted that this strategy stems from Credit Agricole Group’s leading eco-friendly vision and social responsibility guidelines in the field of protecting the environment and supporting Egypt’s national energy consumption and renewable energy initiatives.

Earlier this year, Credit Agricole Egypt has installed a photovoltaic (PV) power station on the roof of its Head Office building in the 5th Settlement. With a capacity of 201.135 kw, the station contributes with 7% to the building annual energy consumption. This is part of Crédit Agricole Egypt’s objectives to rationalize energy consumption, reduce carbon footprints by replacing them with clean energy. In addition, Crédit Agricole Egypt has successfully obtained the Platinum LEED Certificate for its Head Office in 2016. The certificate is the most influential evaluation of various environmental, green building and sustainability standards in the world. CAE Head Office was qualified for this certificate by depending on rationalized power consumption and water resources, while providing maximum comfort to its staff. It includes a modern setup branch, and various facilities which optimize the co-working environment, including a restaurant, cafeteria, gym, training and meeting rooms, and an auditorium with a 300 person capacity.

 

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