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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here
    • Register using your Bank ID# and Telephone PIN Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username

Crédit Agricole Egypt rolls out Egypt’s first environment-friendly contactless payment cards in cooperation with G+D

The new cards from G+D are made of polylactic acid and certified environment-friendly by international bodies

Crédit Agricole Egypt is committed to the Paris Climate Agreement’s decision to reduce carbon footprint

Cairo, January, 2021 – As part of its approach for the ongoing development and upgrade of its cards range to produce unique designs and distinctive safety features, G+D has recently launched in Egypt the first eco-friendly payment cards, selected by Crédit Agricole Egypt to offer to its customers as part of its exhaustive new series of contactless cards. In the light of its strategy based on sustainability and innovation, the new cards strengthen Crédit Agricole Egypt’s social responsibility and contribution to the global efforts to mitigate the effects of climate change by exploiting the latest green technologies and products.

For the first time in the Egyptian market, the new cards are made of plant-based polylactic acid (PLA). This gives the cards an edge over traditional plastic cards in terms of preserving the environment. The new cards are certified by international bodies and do not result in any harmful waste at any stage of its life cycle, from manufacturing through use or even when disposed of.

Mr. Walie Lotfy, Deputy Managing Director of Crédit Agricole Egypt said: “Since its establishment in 2006, Crédit Agricole Egypt has successfully played a fundamental role as an economic institution as a reference for European banks in Egypt. We have done so by combining global and local expertise to serve our customers and support sustainable development to actively partake in achieving Egypt’s financial inclusion target, which is in line the parent group’s strategy of innovation and ongoing development.”

Lotfy added: “being part of Credit Agricole Group, the bank in Egypt is committed to recommendations of the Paris Climate Agreement to reduce carbon footprint. Therefore, we are working on the use of environmentally friendly materials that mitigate the effects of global warming. The new headquarters of Crédit Agricole Egypt is the first LEED Platinum-certified green building in Egypt and North Africa.”

The new cards made by G+D will adhere to the look, appearance, quality, and durability standards that Crédit Agricole Egypt have enjoyed. G+D has provided top quality products for the Egyptian market over the years and featured innovative solutions recently, such as the electronic payment bracelet and payment cards made of wood or metal to give customers a tangible feel of excellence and reflect the bank’s strong value.

G + D is one of the world’s leading institutions in the field of smart card technology and solutions for the banking sector. Founded in 1852, in Munich, Germany, the company has since expanded to 40 branches and sales offices in 32 countries. With 20 production sites and dozens of data centres, the company has always been a step closer to its customers around the world. Since the beginning of its activity in Egypt decades ago, it has maintained a leading role as a partner for Egyptian banks and international financial institutions in the field of developing payment systems through many innovative solutions and the highest quality smart cards available in the world.

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