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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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Crédit Agricole Egypt Participates in a Banking Consortium of Thirteen Banks to Provide a Syndicated Loan of EGP 18 billion for Telecom Egypt

Cairo, October 30, 2024: Crédit Agricole Egypt has participated in a syndicated loan arrangement worth EGP 18 billion for seven years offered to Telecom Egypt, a leading company in the telecommunications sector in Egypt. The banking consortium consists of 13 banks, led by Commercial International Bank (CIB) and Banque Misr in their capacity as the Initial Mandate Lead Arrangers and Book-runners, along with the National Bank of Egypt acting as the Mandate Lead Arranger and Book-runner. “Zaki Hashem” and “ADSERO-Ragy Soliman & Partners” have been appointed as Lenders and Borrower’s legal advisors to conclude the financing.

The facility main purpose is to support the company’s financial structure, and it is intended to strengthen the telecommunications sector in Egypt as well as enhance the quality of services provided by telecommunications companies operating in the Egyptian market. The facility is also considered the largest banking finance arranged by Egyptian banks for a company operating in the telecommunications sector in Egypt.

Underlining the collaboration, Jean-Pierre Trinelle, Managing Director at Crédit Agricole Egypt commented “We are proud to support Telecom Egypt through this significant syndicated loan facilitated by a consortium of 13 banks. This collaboration reinforces our commitment to supporting Egypt’s vital sectors such as telecommunications, one of the fastest-growing sectors in the country. Our participation in this syndicated loan will help boost digital transformation and accelerate the shift towards digital economy. We are convinced that this financing will generate added value for all parties involved.”

Additionally, Mohamed Nasr, the Managing Director and CEO of Telecom Egypt, remarked: “We are pleased to have secured this long-term facility, which not only provides us with greater financial flexibility but also enables us to better align our liabilities with our income. We are confident that our ongoing debt restructuring program, which we initiated last May—coupled with our focused efforts to optimize CapEx allocation—positions us well to further enhance our financial position, capitalize on future opportunities, and continue to deliver value to our shareholders. The participation of leading banks in this transaction reflects their strong confidence in Telecom Egypt’s financial stability and growth prospects, further validating our strategic direction and long-term vision.”

The financing agreement was signed in the presence of the Top Executives of the participating banks, the Managing Director and CEO of Telecom Egypt, and task forces from all parties involved.

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