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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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Crédit Agricole Egypt invests $5 million in Beltone Midcap Fund

In the presence of Mr. Henri Guillemin, Managing Director of Crédit Agricole Egypt and Mr. Hazem Barakat, Chairman of Private Equity, Crédit Agricole Egypt and Beltone Midcap Management S.A. signed an agreement to invest 5 million USD in the new Midcap Fund. This new fund was initiated to provide support and help in developing the Small and Medium Enterprises (SMEs) sector in Egypt. Under this agreement, CAE is the first multinational bank, and the second local bank to participate in this fund.

“SMEs are considered the backbone of the Egyptian economy due to their significant role. At Crédit Agricole Egypt we have been working vigilantly to develop this vital segment of the economy. Besides our diversified product portfolio, the Bank provides financial advice for entrepreneurs, which has been translated into the greater confidence shown from SMEs clients,” said Henri Guillemin, CAE Managing Director. “We are very happy to join hands with Beltone and Siparex, as well as other renowned financial institutions such as the International Finance Corporation (World Bank) and the European Investment Bank. Through this agreement, the fund will support SMEs by funding their capital. This will help SMEs to increase their capital and business volume, and will allow them to become more capitalised and therefore bankable”, he added.

In 2009, the bank launched several initiatives to empower the Egyptian SME sector.CAE launched the first platform of international trade in Egypt (http://www.egypt-import-export.com) to support international trade operators providing free access to information and business alerts. Also, The Bank conducted extensive location and proximity studies. Accordingly, Crédit Agricole Egypt has launched 11 business centres in Cairo, Giza, Alexandria, Port Said and Sinai. The business centers are focused on serving companies as well as major industrial shipping and touristic areas, helping customers to execute all their banking activities in one place.

“In general, SMEs represent an influential segment of the global economic activities worldwide. SMEs are significantly contributing to national GDP, especially the family SMEs that help in boosting various economic activities in Egypt. However, some SMEs lack technical and managerial expertise, as well as solvency; which negatively affects their growth potentials. Currently, our plan is to provide SMEs with necessary resources that would help them to overcome various obstacles generated from the global crisis” said Dr. Abdel Monem Omran, Managing Director of Belton Private Equity. “Although the fund will not manage the SMEs, it will help in developing their potentials especially those with real export capabilities. Our objective is to help SMEs financially while enhancing their standard performance and maximizing revenues on all levels. At the end, this will positively impact the fund overall performance and investment returns.”

Since the Fund inception, the International Finance Corporation (a member of the World Bank), the European Investment Bank and the Export Development Bank of Egypt joined the Beltone MidCap Fund as Anchor Investors. It is worth mentioning that Beltone Midcap Investments has also invested in the fund with 5.5 million USD, the Arab Investment Bank with 1.5 million USD as well as the Fund Manager with one million USD and a total of individual investments of 500,000 USD. The fund is managed by a joint company formed by bringing together Beltone Private Equity’s knowledge with Siparex international experience in SMEs fund management. Beltone is expecting the volume of the fund to reach 200 Million USD, divided in two sub funds as follows: 100 million USD to be invested in Egypt; and 100 million USD to be invested in the GCC.

About Beltone Private Equity

Beltone Private Equity was established in 2006 to capitalize on the unprecedented changes taking place in Egypt investment environmentIt. Beltone Private Equity was created with a vision to combine the practical industrialist experience of Hazem Barakat with the investment experience of Beltone principals and the private equity team’s regional and international expertise in managing and launching earliest PE funds in Egypt . As of the end of May 2010 Beltone Private Equity manages seven funds with total assets under management of EGP 2.8 billion.

About CAE

CAE was established when Crédit Agricole SA, a leading global financial institution operating in more than 70 countries, and the Mansour & Maghraby Investment & Development Company (MMID) acquired the Egyptian American Bank and merged the network with Calyon Bank Egypt in September 2006. Today, CAE’s committed team of experts offers a wide range of products and services designed to meet the demands of leading national and regional Corporations, SMEs, and Retail clients, as well as high net worth customers. In addition to its network of branches conveniently located throughout the country, Crédit Agricole Egypt offers Online Banking services for easy access and convenient transactions (www.ca-egypt.com) in addition to its call center (19191) available 24 hours, 7 days a week.

For More Information Contact

Rowaidah Bibers at TRACCS Egypt

Tel: (+202) 33046860 Fax: (+202) 33031219

Email: rowaidah.bibers@traccs.net.

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