How can we help you ?

PRESS ENTER TO START THE SEARCH

Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
Access all questions

Crédit Agricole Egypt Foundation For Development And Misr El Kheir Foundation Partner To Launch “torath” Initiative

Cairo – 12 October, 2022: Crédit Agricole Egypt Foundation for Development has inked a cooperation protocol with Egypt’s renowned NGO, Misr El Kheir Foundation’s affiliated business incubator “Misr El Khair Gesr” to launch “Torath,” initiative, that aims at bridging the gap between craftsmanship and entrepreneurship.

The protocol was signed by Jean-Pierre Trinelle, Managing Director of Crédit Agricole Egypt & Vice Chairman of Crédit Agricole Foundation for Development, and Mohamed Abdelrahman, Managing Director of Misr El Kheir, in the attendance of Dr. Ali Gomaa, Chairman of Misr El Kheir’s Board of Trustees, Lamis Negm, Advisor to the Governor of the Central Bank of Egypt for Sustainable Development and Yousry El Fakharany, the prominent journalist.

Crédit Agricole Foundation is launching Torath Initiative with the main objective of empowering younger generations to use their fine skills and the heritage of their art to create small business enterprises. Crédit Agricole Foundation selection of Misr Al Kheir was the ultimate choice, for their expertise, competency, integrity and more importantly their deeply rooted presence across all Egypt’s governorates which will ensure achieving the best possible results.

“At Credit Agricole Egypt, our Corporate Social Responsibility strategy is to be an actor of a sustainable society and to address some societal and environmental challenges aiming at strengthening cohesion. Through our foundation, our vision has been to create an impact on the society through a scalable and sustainable platform that is capable of changing peoples’ lives.” Jean-Pierre Trinelle, Managing Director of Crédit Agricole Egypt & Vice Chairman of Crédit Agricole Foundation for Development explained.

“with the launch of Torath, our goal is to have approximately 50 local craftsmen and artisans to become entrepreneurs and be able to generate income that improves the quality of their lives and have a positive impact on their community” Trinelle added.

“The collaboration pact with Crédit Agricole Egypt’s Foundation for Development provides for the support, development, and revitalization of Egypt’s craft complexes, which number more than 90, with the first phase focusing on the development of three craft clusters,” Mohamed Abbas, Innovation and Entrepreneurship Consultant at Misr El Kheir Foundation said. “Through the cooperation protocol, Misr El Kheir will help craftspeople through training and expert advice to create market-demanding innovative and sophisticated products. Therefore, we can accomplish the necessary development and expansion.”

It is worth noting that Crédit Agricole foundation and Misr Al Kheir have previous track record and together have developed community schools and built water connections in many villages in Upper Egypt.

This site is registered on wpml.org as a development site.