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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here
    • Register using your Bank ID# and Telephone PIN Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username

Crédit Agricole Egypt Announces the Winners of the “A Winner Everyday” Campaign, With Cash Prizes of Egp 2M

Cairo, 20 March, 2023: Crédit Agricole Egypt announced the winners of the “A Winner Everyday” campaign, which was launched for the bank’s current and new clients under the supervision of the Ministry of Social Solidarity. The campaign comes in line with the bank’s strategy to achieve financial inclusion, and its keenness to be the closest and most committed bank to meeting customer satisfaction in all sectors of society, by offering offers and benefits and providing distinguished banking products and services.

 

The bank held an awards ceremony at its headquarters, in the presence of members of its top management, Mr. Jean-Pierre Trinelle, Managing Director, Crédit Agricole Egypt & Vice Chairman of Crédit Agricole Egypt Foundation for Development, Mr. Walie Lotfy, Credit Agricole Egypt’s Deputy Managing Director and Chief Commercial Officer, and a number of department heads and managers at the bank. During the ceremony, eleven winners were recognized; as the first winner earned a grand prize of EGP 1M, and the subsequent ten winners each received equivalent of EGP 100,000.

The competition included all retail banking products Credit Agricole Bank offers, including savings accounts and instruments, most notably fixed-yield savings accounts as well as tiered yield, with various monthly, quarterly, semi-annual or annual cycles to suit all customers. Additionally, it includes current accounts, daily interest accounts, a package of deposits and savings certificates with a variety of interest rates and payment cycles at competitive rates.

Mr. Walie Lotfy, Credit Agricole Egypt’s Deputy Managing Director and Chief Commercial Officer, congratulated the winners, and commented: “We are pleased that the “A Winner Everyday” campaign was a huge success, with various customers actively participating in it. We were successful in attracting new customers of all age groups and delivering a distinguished banking experience that satisfy them. In fact, this confirms our keenness to being the closest and most preferred bank for its customers, and our commitment to contribute to the country’s efforts toward financial inclusion in line with Egyptian government instructions and Egypt’s Vision 2030.”

Lotfy added that the “A Winner Everyday” campaign comes within the framework of Crédit Agricole Group’s strategy, that focuses on customer satisfaction, which is at the forefront of the bank’s priorities, growth, efficiency, governance, and community support, where each pillar entails a number of ambitious and cutting-edge projects at its own.

It is worth noting that the campaign started in August 1st, and ended in December 31st, 2022, with the aim of enabling current and potential clients the opportunity to take advantage of the bank’s distinguished banking products. The draw conditions applied to both existing and new customers who got personal loans, car loans, mortgages, issued or activated any of the bank’s various credit cards, bank insurance, banki Mobile application users. It also included those who reactivated their accounts or credit cards, new customer’s referrals, or updated the data with the bank during the campaign period.

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