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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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CAE the Best in Mobile Banking and the Most Innovative Digital Bank

Crédit Agricole Egypt the Best in Mobile Banking and the Most Innovative Digital Bank

2 prestigious awards from Global Finance in recognition of its leadership in digital services and the success of its new concept to reengineer the proximity towards customers

 Cairo, October…, 2018 – In recognition of its leadership in the digital banking services, Crédit Agricole Egypt has received from the renowned Global Finance Magazine two prestigious awards the Best in Mobile Banking and the Most Innovative Digital Bank in Egypt for the consumer category. The bank was honored at the Global Finance Digital Bank and Innovators Conference in Dubai, and awards were handed out to the bank’s representatives Mr. Ahmed Samir Kamel – Head of Digital Banking & Client Innovation and Eng. Maged Tamam – Chief Information Technology Officer.

Out of the large number of prominent financial institutions competing for the awards this year, Crédit Agricole Egypt has managed to receive 2 important awards, in acknowledgment of its integrated platform of fully-fledged services for both individual and corporate banking customers. This platform is a demonstration of the bank’s successful strategy, symbolized through the moto “100% digital..100% human”. This strategy introduces a new concept to re-engineer the proximity of the bank towards its customers, depending on the full integration between digital services and banking consultations availed through the distinguished team of experts at branches.

Crédit Agricole Egypt Managing Director – Pierre Finas – said: “At Crédit Agricole Egypt, we are honored to receive such prestigious awards from Global Finance, which is an international testimony of the success of our bank’s strategy. We are aiming to offer a state-of-the-art banking experience as well as a wide range of innovative and value-added products and services, thus affirming our proximity to our customers. We consider these awards a recognition of Crédit Agricole’s leadership in the digital services amidst an increasingly growing competitive market and a proof of the success of the bank’s digital transformation plan launched in 2016. In line with this plan, we launched Banki by Crédit Agricole Egypt’s, an integrated digital services platform, serving both corporate and individual customers.”

He added: “I would like to congratulate Crédit Agricole Egypt’s team on their sincere efforts to develop and expand our banking services according to the set ambitions plans that are in line with the Central Bank of Egypt’s financial inclusion direction.”

In light of this platform that already comprises a banki Mobile, Crédit Agricole Egypt has recently launched banki Wallet and is planning to launch banki Collect and much more. Furthermore, the bank has inaugurated its new branch banki Store in the 5th Settlement, an icon in the digital banking world.  Through a creative design, banki Store takes the customers from the conventional banking experience to a new modern customer friendly set up. With the support of a digital greeter who will orchestrate the journey inside the branch, clients will be easily introduced to the digital services. In addition to a wide spectrum of advanced digital services, the team of experts in the branch will listen to customers’ needs and give them the right advice, thus putting in concreate words the “100% digital..100% human” strategy. This branch is the first banki Store model, which will be rolled out across branches. Earlier, Crédit Agricole Egypt offered banki Corner at a number of its branches to raise awareness of digital banking services.

Global Finance is an international media institution that focuses on the banking and financial sector. The institution gives an honest, impartial evaluation and awards distinguished establishments.

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