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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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CAE inks exclusive partnership contract with VISA

A new step towards a stronger cooperation

CAE inks exclusive partnership contract with VISA

A new step towards a stronger cooperation

CAE inks exclusive partnership contract with VISA

Cairo, .. May 2015 – Crédit Agricole Egypt (CAE) celebrated signing a partnership contract with VISA Egypt, under which the bank will exclusively issue its debit, credit and prepaid cards and manage its complete cards portfolio through VISA.

Mr. François-Edouard Drion, Credit Agricole Egypt’s Chairman and Managing Director, Mr. Tarek El-Housseiny, VISA General Manager for North and West Africa, as well as members of the senior management from both establishments attended the signing ceremony.

Mr. François Drion expressed his satisfaction about this partnership, as he said, “Crédit Agricole Egypt is keen on cooperating with major foundations that have long experience in the banking field. “With this in mind, we chose to cooperate with VISA, which is a worldwide leader in the e-payment field. Our partnership with VISA started in 2003 to issue credit cards, VISA Electron, then prepaid cards. This cooperation confirmed our leadership in the credit cards services and the bank’s market share”, he added. “Now, with this agreement, we are boosting our partnership through a new breakthrough in the issuance of an integrated package of debit cards, which would cover the diverse needs of CAE’s client and allow them to get advantage of Visa’s various services and continuous offers.”

Mr. Drion also added: “this partnership reflects the bank’s interest in the electronic payment services. Credit Agricole strives to provide its customers with modern, easy and safe payment means, thus to keep pace with the international trend to use cards in the daily payments.”

It is pertinent to point out to CAE’s has demonstrated its leadership in the cards market with the exhaustive range of classic, golden and platinum cards, in addition to being the first bank to issue “VISA Platinum” and “VISA Infinite” that gives customers an exclusive group of services around the clock and all over the world. Also, Credit Agricole has different affinity cards such as the “AUC Card” and “Shooting Club Card”. In addition, to confirm its proximity and usefulness to its customers, the bank provides exclusive offers for its card members on every life occasion, such as Mothers’day, Easter, Ramadan… Credit Agricole has just re-launched its cards loyalty program “the Reward Box” to offer a wide variety of many renowned brands to its customers when they select their gifts for using CAE’s credit cards.

“The philosophy of VISA stands on spreading the culture of e-payments in daily life transactions instead of cash, taking into account elements of safety and security that these cards provide to members of the society,” Mr. Tarek El-Housseiny, VISA General Manager for North and West Africa said. “Our cooperation with CAE confirms the aim we seek to achieve, given the fact that the bank possesses an important segment of clientele that represents different segments of the society with all the different needs that we can cover through this fruitful partnership.”

It is worth mentioning that Credit Agricole always strives to provide innovative services and products to increase the confidence and satisfaction of clients that represent the bank’s center of attention, and basis of its strategy in the Egyptian market.

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