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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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CAE celebrates the LEED Platinum Certificate Award

On the occasion of the visit of the CEO of Credit Agricole S.A.,

Credit Agricole Egypt celebrates the LEED Platinum certificate

awarded for the first time in Egypt and North Africa to its Head office

The sole French bank in Egypt, Credit Agricole Egypt embraces

the highest standards of eco-system and efficient energy saving

Credit Agricole Egypt has proudly hosted Mr. Philippe Brassac, in his 1st official visit to Egypt in his capacity as CEO of Credit Agricole S.A.

During his visit, Mr. Brassac has celebrated the 1st LEED* Platinum Certificate in Egypt and North Africa awarded to Credit Agricole Egypt’s Head Office. On this occasion, he has expressed his satisfaction: “this award demonstrates Credit Agricole values as a responsible and a committed Group towards sustained development, fostering investments that generates growth”.

Mr. François-Edouard Drion, Chairman and Managing Director of Crédit Agricole Egypt stated: “Aiming to be the reference European Bank in Egypt, Credit Agricole Egypt made a large investment in its state-of-the-art eco-friendly Head Office that united all teams in one building to provide high-quality services guaranteeing customers’ satisfaction. Mr. Drion stated that: “today, Credit Agricole is proud that its Head Office is the 1st building in Egypt and North Africa to be awarded the Platinum LEED certificate. This represents our commitment to our social responsibility for environmental protection, sustainable development and our team members’ well fare. He added that: “this certification is the beginning of a systematic approach to improve building efficiency”.

Credit Agricole Egypt’s confirms its ecosystem leadership to obtain the LEED certificate

CAE succeeded in obtaining the platinum LEED certificate for its Head Office named Unity Building for its iconic design; out of which the building was set on reducing impacts on human health and on the environment through better site selection, construction, operation and maintenance.

Located in New Cairo, the Head Office depends on rationalizing power resources, in addition to providing maximum comfort to its staff. It includes a modern setup branch, different facilities to optimize the co-working environment including well-equipped training and meeting rooms and an auditorium that can take up to 300 persons in addition to a cafeteria, a restaurant, a gym and a green area.

About LEED Certification

LEED Certification is the Leadership in Energy & Environmental Design Building Rating System established and promoted by USGBC (US Green Building Council) in 1993. It is considered the most influential evaluation of the various environmental, green building and sustainability standards in the world.. Applying for LEED certification not only embodies the importance which enterprises attach to employee and public comfort but also represents enterprises’ commitment to their social responsibilities for environmental protection, sustainable development and emission reduction.

The platinum LEED Certificate is the highest level award to buildings that hold a pioneer stance in terms of energy saving and designs that is environment friendly all over the world.

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