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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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A new success, Crédit Agricole Egypt celebrates the inauguration...

A new success, Crédit Agricole Egypt celebrates the inauguration of its new LEED-certified “green” head office building in New Cairo
A new success, Crédit Agricole Egypt celebrates the inauguration of its new LEED-certified “green” head office building in New Cairo

In an elegant event, Crédit Agricole Egypt has celebrated the inauguration of its state-of-the-art eco-friendly head office in New Cairo. In the presence of an elite gathering comprising important public figures, the bank’s senior management, board members and representatives of the Credit Agricole Group, customers as well as HE Mr. Andre Parant, the French Ambassador in Cairo. Mr. François-Edouard Drion, Chairman and Managing Director of Crédit Agricole Egypt welcomed in person the guests of the bank.

The establishment of this new head office is a large investment for Crédit Agricole in Egypt, as it is a tangible proof that the bank is confident in the development of the Egyptian economy and its desire to be part of it, by continuing to serve both corporate and individual customers; and by sponsoring different community projects.

The bank pointed out that during the last three years, its revenues increased by 15% per year, thanks to the skills and efforts of its staff and the loyalty of its customers. Crédit Agricole is considering the new head office as an important milestone in its growth by achieving more customer satisfaction. In fact, the philosophy of the new head office “Unity”, is based on the motto “ working more efficiently together”. The building gathers under one roof all past 10 CAE’s administrative offices, aiming to provide high-quality services guarantying customers’ satisfaction and confidence that the bank sees as a top priority.

Crédit Agricole is also proud that its new head office is eco-friendly and is “LEED” certified by the U.S. Green Building Council. The new building depends on rationalizing power resources, in addition to providing maximum comfort to its staff that reaches 1200 employees. The Unity building, established on 27,000 sqm, has an iconic design. It includes a modern setup branch, different facilities for the staff including a cafeteria, a restaurant, a gym, well-equipped training rooms and meeting rooms as well as an auditorium that can take up to 300 persons.

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