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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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Member Get Member Offer

Enjoy a thank you reward up to EGP 1000, when you refer a friend or a family member to open an account!

Terms & Conditions:

  • The offer is valid for existing bank customers, excluding Private banking, Payroll, & Corporate customers
  • The reward will be given one time only to the referrer customer, after the new customer opening his account
  • The new account amounts should be in EGP currency only
  • Reopened accounts from the offer start date will be eligible
  • The offer is valid till end of 2024

The offer is not applicable, in case:

  • The existing customer “Referrer” closes the account during the campaign duration
  • The existing customer “Referrer” account is inactive during the campaign duration
  • The existing customer “Referrer” is a credit or prepaid cardholder
  • The existing customer “Referrer” is an employee at Crédit Agricole Egypt’
  • The reward applies based on the first qualifying criterion met by the new customer “Referee”, even if they met multiple criteria.
  • The existing customer “Referrer” will be eligible for the reward based on the criteria listed below:
Product Amount in EGP Existing Customer
“Referrer” Reward in EGP		 Reward
Calculations & Reimbursement
Accounts From 50,000  to 100,000 300 Reward will be calculated based on the average closing balance of the new to bank customer for the past 3 months and refunded in the 4th month
From 100,000 to 600,000 500
More than 600,000 1000
Certificate of Deposits From 5,000 to 100,000 300 Reward will be calculated based on the total monthly issued Certificate of deposits booking amount and refunded in the following month
From 100,000 to 600,000 500
More than 600,000 1000
Platinum Credit Cards From 20,000 to 30,000 300 Reward will be calculated based on the average spend of the new to bank customer for the past 3 months And refunded in the 4th month
From 30,000 to 40,000 500
More than 40,000 1000
Loans (Unsecured) From 20,000 to 100,000 300 Reward will be calculated based on total loans booking amount and refunded in the following month
From 100,000 to 300,000 500
More than 300,000 1000

Important note: The new customer must first open an account before applying for any of the above products

Terms & Conditions applied

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