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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
Access all questions

Board Decisions

The following are the summaries up to date:

  • Board Decision Summary – 5th November 2024 click here
  • Board Decision Summary – 17 September 2024 click here
  • Board Decision Summary – 31 July 2024 click here
  • Board Decision Summary – 30 April 2024 click here
  • Board Decision Summary – 06 February 2024 click here
  • Board Decision Summary – 09 November 2023 click here
  • Board Decision Summary – 01 August 2023 click here
  • Board Decision Summary – 11 May 2023 click here
  • Board Decision Summary – 26 March 2023 click here
  • Board Decision Summary – 26 Feb 2023 click here
  • Board Decision Summary – 09 Feb 2023 click here
  • Board Decision Summary – 06 Feb 2023 click here
  • Board Decision Summary – 10 November 2022 click here
  • Board Decision Summary – 02 August 2022 click here
  • Board Decision Summary – 12 May 2022 click here
  • Board Decision Summary – 31 March 2022 click here
  • Board Decision Summary – 02 February 2022 click here
  • Board Decision Summary – 09 December 2021 click here
  • Board Decision Summary – 03 November 2021 click here
  • Board Decision Summary – 02 August 2021 click here
  • Board Decision Summary – 31 March 2021 click here
  • Board Decision Summary – 09 February 2021 click here
  • Board Decision Summary – 05 November 2020 click here
  • Board Decision Summary – 30 September 2020 click here
  • Board Decision Summary – 27 July 2020 click here
  • Board Decision Summary – 12 May 2020 click here
  • Board Decision Summary – 31 March 2020 click here
  • Board Decision Summary – 11 February 2020 click here
  • Board Decision Summary – November 2019 click here
  • Board Decision Summary – 26 September 2019 click here
  • Board Decision Summary –  July 2019 click here
  • Board Decision Summary –  May 2019 click here
  • Board Decision Summary –  24 April 2019 click here
  • Board Decision Summary –  19 March 2019 click here
  • Board Decision Summary –  28 February 2019 click here
  • Board Decision Summary –  31 january 2019 click here
  • Board Decision Summary –  07 Novomber 2018 click here
  • Board Decision Summary –  26 September 2018 click here
  • Board Decision Summary – July 2018 click here
  • Board Decision Summary – June 2018 click here
  • Board Decision Summary – April 2018 click here
  • Board Decision Summary – March 2018 click here
  • Board Decision Summary – January 2018 click here
  • Board Decision Summary – November 2017 click here
  • Board Decision Summary – October 2017 click here
  • Board Decision Summary – July 2017 click here
  • Board Decision Summary – May 2017 click here
  • Board Decision Summary – March 2017 click here
  • Board Decision Summary – February 2017 click here
  • Board Decision Summary – December 2016 click here
  • Board Decision Summary – November 2016 click here
  • Board Decision Summary – September 2016 click here
  • Board Decision Summary – July 2016 click here
  • Board Decision Summary – May 2016 click here
  • Board Decision Summary – March 2016 click here
  • Board Decision Summary – February 2016 click here
  • Board Decision Summary – November 2015 click here
  • Board Decision Summary – Sept 2015 click here
  • Board Decision Summary – July 2015 click here
  • Board Decision Summary – May 2015 click here
  • Board Decision Summary – March 2015 click here
  • Board Decision Summary – 19 February 2015 click here
  • Board Decision Summary – February 2015 click here
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