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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
Access all questions

International Bank Account Number (IBAN)

Now, Your Transfers Are Easier With The International Bank Account Number (Iban)

In line with the Central Bank of Egypt’s decisions, the International Bank Account Number (IBAN) will be applied effective June 30th, 2020. This number ensures a standardized recognition of your account by all banks worldwide for better efficiency of your transfers locally and internationally.

Starting this date June 30th, 2020, IBAN will be requested for your incoming or outgoing transfers in all banks. It should be noted that transfers with the current short bank account numbers will still be accepted until a date that will be set later by the Central Bank of Egypt. Once date is set, you will be notified.

To Easily Know Your IBAN Number, Please Check Any Of The Following:

  • IBAN calculator available in the bottom of this page
  • Your electronic or printed monthly statement of accounts
  • For individual customers, in your banki Mobile application or banki Lite, in your account details section
  • For companies, download the statement from banki Business

For More Information About The IBAN, Please Go Through The Following Frequent Asked Questions:

What Is Iban? And What Is Its Importance?

IBAN is your regular bank account number in a developed format and with a standardized way of identifying a bank account, to be recognized by banks & other financial institutions in Egypt and around the world, which reduces errors & delays in performing international transfers.

What Is The Impact Of Iban Application On The Current Bank Accounts?

Your existing account and identification numbers remain valid without any changes. IBAN is just a different electronic format of your account number that will be used only for transfers from & to your account, inside & outside Egypt.

What Is That Format?

IBAN numbers are different in length, depending on the country of origin. That’s because the IBAN adds a standard prefix to a person domestic account number (also known as basic bank account number BBAN).
The structure in Egypt is set to be 29 digits: two characters for country code (EG), Two characters for check digit, Four characters for the Bank Code, Four characters for the Branch Code & Seventeen characters for the currency and customer account number

What Is The Time Of Application And Its Effect On The Customer?

In order to ensure that all your transactions are easily processed, please note that as of 30 June, 2020, to process transfers (either local or international) from and to your account, the IBAN will be required. Banks can still accept transfers with the current account numbers until a date that will be set by the Central Bank of Egypt. Once this date will be set, customers will be notified.

How Can The Customer Get The IBAN?

The IBAN number can be easily found through any of the following:
.
IBAN calculator available in the bottom of this page (just make sure to enter your right account number

  • Your electronic or printed monthly statement of accounts, starting March 2020,
  • For individual customers, in your banki Mobile application or banki Lite, in your account details section
  • For companies, download the statement from banki Business
  • Visit the nearest branch or contact your RM or call 19191

Do I Have To Use The IBAN Number For Transfers Within Credit Agricole Egypt?

  • No. You can continue to transfer between one account to the other in Credit Agricole Egypt with the actual account numbers with no change.

Can I Make A Transfer On Banki Mobile, Lite, Online And Business Using IBAN Numbers?

  • Yes, you can make easily transfers on banki Mobile, Lite, Online and Business using the IBAN. Just enter the IBAN in the dedicated field.

To Generate your account IBAN, enter your CAE account number in 14 digits format
EX: 00029991234567

Important Notice:

The IBAN calculator is a tool availed by the bank to facilitate to our customers getting their IBAN in Credit Agricole Egypt by entering your account number in the IBAN calculator. The produced IBAN number indicates and match the number entered in the account number field. Please make sure to enter the account number correctly.

Please note that the validity of the account number is your responsibility, the bank will not be held liable for any dispute or errors arising out from writing wrong account number and accordingly the IBAN number produced from the IBAN calculator.

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