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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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Redemption

Redemption could not be easier. Just simple steps to redeem your points.

Redemption could not be easier. Just simple steps to redeem your
points.

No paper voucher!

Buy at merchants:

A wide variety of a hand-picked selection of best brands is available for you to redeem directly at the merchant

Buying using your points in 3 just steps:

  • Give the cashier your registered mobile number at the bank
  • You will receive an SMS with 6-digit PIN to provide to the cashier
  • The cashier will process the PIN and you will receive a confirmation by SMS

  • Enjoy “Carrefour” our mega merchant & discover ALL
    participating merchants through CAE Merchants Catalogue available inside
    banki online link to login
    banki Online

Buy online:

Enjoy shopping online – available through banki Mobile / banki Lite
only

  • Proud to be the leading bank offering Happy Points redemption 24/7, anywhere
    exclusively using banki Mobile.
  • You can now easily login to banki Mobile to check & follow your Happy
    Points balance on banki Mobile & redeem them from 70+ various merchants
    while shopping.
  • The more you transact using banki Mobile & banki Wallet, the more Happy
    Points you’ll earn:  click here

Happy Points Online merchants redemption steps:

  • Check “Happy Points” online merchants catalogue on banki Mobile/lite
  • Click on your favorite merchant
  • Enter the amount you want to redeem in EGP
  • Click “Create Coupon”, then you will be requested to enter the code (OTP)
    that will be sent to your mobile number to be able to continue
  • You will receive an SMS with the requested coupon number & validity and
    another sms with the deducted points & remaining balance of your Happy
    Points
  • Once you use the coupon at the online merchant, you will receive a
    confirmation SMS.
  • You can redeem form the below merchants
    • El Menus
    • Breadfast
    • Gourmet
    • Jumia

    Notes:

    • Coupon validity is 1 month.
    • Expired coupons can’t be refunded or renewed.
    • Coupon code is valid for one time-usage with its full amount.

      Pay your annual credit card fees:

      Only full amount of card annual fees can be requested to pay.

      To request payment of your annual credit card fees:

        • Contact credit Agricole call center 19191.
          or

        • Fill the form "Redeem Your Points"






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