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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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overview

Happy POINTS… more to happiness

  • More transactions to be rewarded…
  • More points…
  • More merchants…
  • Easy redemption!

Because your happiness matters, we are bringing you a new upgraded loyalty program to reward you now each time you transact using your Debit, Credit or Prepaid cards or even when you use banki Mobile.

Happy Points comes with a wider selection of carefully picked merchants/brands. Not only so, no more vouchers or bank visits, because you can redeem directly at the merchant.

Benefit from your transactions and redeem your points in easy and simple steps

  • Transact using your Credit Agricole Credit, Debit or prepaid card or through banki Mobile.
  • Accumulate points and the more you transact. the bigger is your reward!
  • Redeem directly at your preferred merchant… no paper voucher!

MUST KNOW:

  • Your enrollment in Happy Points Program is automatic
  • Minimum number of points for redemption is10,000 points
  • Eligible Cards are all Crédit Agricole Debit, Credit and Prepaid cards (Meeza cards are not eligible)
  • Eligible transactions are as follows (full Earning points matrix)
    • Local & international cards purchase transactions at in store & online merchants
    • Registration and payment through banki Mobile.
  • Non-eligible Transaction are ATM cash withdrawals and cards charges payments and governmental payments.
  • Points will be automatically cancelled upon card cancellation or relation closure
  • Points will expire in 24 months from earning date and are non-refundable
  • Points earned will reflect on system after 48 hours
  • Only primary card holder and/or main account owner are allowed to redeem points
  • The mobile number used for redemption is the local mobile number registered in the bank’s system
  • Supplementary cards are eligible to earn points as per the card type, however the redemption request must be initiated by the primary card member or account owner

 

The bank has the right to change or amend the program terms and conditions at any time.
Other information or changes that may affect customer’s use of the program, will be communicated by displaying such change in information on our website.
The bank will not be responsible for any incorrect information obtained through the merchant’s website or any authorized third party.

Terms & Conditions apply.

This site is registered on wpml.org as a development site.