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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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With Crédit Agricole Winners

Update your data with the bank, and get a chance to win EGP 1,000,000 or EGP 100,000.

  •  A prior request should be made to the customer to update his KYC application, according to a previous communication done with the customer.
  • The KYC application should be completed according to the bank policy
  • Apply for the offer at your nearest branch

Register & login to banki Mobile , and get a chance to win EGP 1,000,000 or EGP 100,000.

  • This offer applies to customers who registered, and logged to banki Mobile application at least once
  • This offer applies only to non-registered customers in banki Mobile application
  • To register using your Active Card: Click Here
  • Register using your Bank ID# and Telephone PIN : Click Here

Refer a friend or family member to open a new account and issue a certificate of deposit with a minimum amount of EGP 1000,  and get chances to win EGP 1,000,000 or EGP 100,000.

  •  This offer is valid for existing customers ( the referee) upon referring a friend or family member (nominated customer), to open a new account & issue a certificate of deposit with a minimum amount of EGP 1000during the campaign duration.
  • In case the new nominated customer closes the account during the campaign duration, this will lead to the non-entitlement of entering the draw

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Book a new insurance certificate, and get a chance to win EGP 1,000,000 or EGP 100,000.

  •  This offer is applicable to new booked insurance certificates, for both life and non-life insurance, a  maximum of 3 insurance certificates per customer.
  • Cancelled insurance certificates within the campaign duration, will not be included in the draw
  • Apply for the offer at your nearest branch

Reactivate your account or Credit card, and get a chance to win EGP 1,000,000 or EGP 100,000.

  • This offer is applicable to existing credit cardholders (primary & supplementary) who opened their accounts till 31 July, 2022
  • This offer is valid for existing customers who reactivated their accounts or credit cards, and remained active till 31 December, 2022

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Open an account, and issue a Certificate of deposit with minimum amount of EGP 1000

  •  This offer is applicable to all new customers upon opening account and issuing  a certificate of deposit or  a time deposit
  • This offer applies to existing customers, in case of a  certificate of deposit or a  time deposit issuance

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Apply for a housing finance loan, and get a chance to win EGP 1,000,000 or EGP 100,000.

  • This offer is valid for all housing finance programs
  • This offer applies to any housing finance loan booked during the campaign duration,  and no later than 31 January, 2023
  • Apply for the offer at your nearest branch

Apply for a loan or credit card, and get chances to win EGP 1,000,000 or EGP 100,000.

  • This offer applies only to applications submitted during the campaign duration, provided that the booking loan or taking the service advantage by 31 January, 2023
  • This offer applies to all new booked loans under any program & new credit cards (primary & supplementary) for existing & new customers
  • Apply for the offer at your nearest branch
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