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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
Access all questions

Need to send money to family friends or colleagues

  • You can even select your beneficiary from your mobile contact list.
  • This transfer is free of charge
  • Start using banki Wallet to pay your bills
  •  you pay different bills remember to set them as “favorites” so you can easily pay them again next time.
  • To register & activate banki Wallet click here
  • to Send Money trough banki Wallet: click here

  • Transfer to any wallet in Egypt using banki Mobile.
  • This transfer is Free till further notice

Steps to transfer to any Wallet inside Egypt:

  1. Choose “transfers/payments”.
  2. Then choose “banks inside Egypt”.
  3. Click “From” and choose your account number.
  4. Then click “to” and choose “banks Inside Egypt”.
  5. Fill in all fields then add Wallet mobile number in beneficiary’s account filed.
  6. Choose transfer or ‘save and transfer’ to save the beneficiary data for future use/transfer.
  7. Then add the amount.
  8. Press “continue” & enter reason of transfer.
  9. Enter the “TOKEN” & press “confirm”.

  • Transfer to any Account/IBAN in Egypt using banki Mobile.
  • This transfer is free till further notice.

Steps to transfer to other Accounts/IBAN in other banks inside Egypt:

  1. Choose “transfers/payments”.
  2. Then choose “banks inside Egypt”.
  3. Click “From” and choose your account number.
  4. Then click “to” and choose “banks Inside Egypt”.
  5. Fill in all fields then add account number/IBAN in beneficiary’s account filed.
  6. Choose transfer or ‘save and transfer’ to save the beneficiary data for future use/transfer.
  7. Then add the amount.
  8. Press “continue” & enter reason of transfer.
  9. Enter the “TOKEN” & press “confirm”.
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