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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
Access all questions

Mega Campaign

Apply now for a Payroll loan, and get 1.5% of the total loan amount with a maximum of EGP 2,500, in addition to a chance to win EGP 1,000,000 or 10 prizes worth of EGP 100,000.

  • This offer is valid from 1 November till 30 October 2022
  • This offer is applicable to new & existing payroll customers
  • This offer is applicable to applications submitted during November only provided that the booking loan by 31 December, 2022
  • In case of Top-up loans: Offer will be applied on the top-up amount only, without the settled part
  • The reward will be credit to customers’ account during November & December 2022
  • The draw Mega prize is EGP 1,000,000 and 10 prizes worth of EGP 100,000. The draw and the winners’ announcement will take place in February 2023

Terms and conditions apply.

Under the supervision of the Ministry of Social Solidarity, license No. 109 of 2022

Tax. No.: 204-896-843

Apply Now

Apply & get Housing finance loan with a repayment period up to 15 years, and receive EGP 10,000 E-voucher. in addition In addition to a chance to win EGP 1,000,000 or 10 prizes worth of EGP 100,000.

  • This offer is valid from 1 November till 30 November 2022
  • This offer is not valid on the Central Bank of Egypt housing finance initiatives programs
  • The loan has to be booked before 31 December 2022
  • This offer is applicable to each booked loans with the amount of EGP 1,000,000 or above and capped at 3 E- Vouchers up to 30,000 EGP
  • The E-voucher will be sent to the winners during February 2023
  • The draw Mega prize is EGP 1,000,000 and 10 prizes worth of EGP 100,000. The draw and the winners’ announcement will take place in February 2023

Terms and conditions apply.

Under the supervision of the Ministry of Social Solidarity, license No. 109 of 2022

Tax. No.: 204-896-843

Apply Now

Apply  & get Visa Platinum credit card, and enjoy “Taksit” service on your purchases up to 12 months with 0% interest rate. In addition to a chance to win EGP 1,000,000 or 10 prizes worth of EGP 100,000.

  • This offer is valid from 1 November till 30 November 2022
  • All new Platinum Credit Cards (Primary & Supplementary) that are requested during the offer period are eligible for Taksit service.
  • All purchase transactions performed by new Platinum  (primary or supplementary) credit cards during the offer, will be eligible for “Taksit” service.
  • Minimum purchase transaction(s) amount eligible for “Taksit” is (EGP 3000 & Maximum of EGP 20,000), as single or multiple transactions
  • The last date for purchases that eligible to “Taksit” offer, is 31 December 2022.
  • The last date to request “Taksit” is 15 January 2023
  • To request “Taksit” service, please contact 19191 (After 5 days from the purchase transaction date)
  • The draw Mega prize is EGP 1,000,000 and 10 prizes worth of EGP 100,000. The draw and the winners’ announcement will take place in February 2023

*The bank has the right to suspend the offer at any point without prior notification

Terms and conditions apply.

Under the supervision of the Ministry of Social Solidarity, license No. 109 of 2022

Tax. No.: 204-896-843

Apply Now

Get a reward of EGP 300, when you nominate a friend or a family member to open an account and issue a Certificate of deposit. And get a chance to win EGP 1,000,000 or 10 prizes worth of EGP 100,000.

  • The offer is valid from 1 November till 30 October 2022.
  • This offer is valid for existing customers ( the referee) upon referring a friend or family member( nominated customer), to open a new account & issue a certificate of deposit with a minimum amount of EGP 5000 during the campaign duration.
  • In case the new nominated customer closes the account during the campaign duration, this will lead to the non-entitlement of entering the draw
  • The reward amount will be refunded during February 2023
  • The draw Mega prize is EGP 1,000,000 and 10 prizes worth of EGP 100,000. The draw and the winners’ announcement will take place in February 2023

* The value of the reward is EGP 300 for each referee who open the account and issue the CD.

Terms and conditions apply.

Under the supervision of the Ministry of Social Solidarity, license No. 109 of 2022

Tax. No.: 204-896-843

Apply Now

Get EGP 3000  E-voucher upon opening a new account, or increasing your current deposits with a minimum  of  EGP 100,000. And get a chance to win EGP 1,000,000 or 10 prizes worth of EGP 100,000.

  • This offer is valid from 1 August till 31 August, 2022
  • This offer is valid for new & existing customers
  • Minimum balance of EGP 100,000 each month must be maintained till 31 December 2022
  • In case the outstanding balance falls below the minimum amount of EGP 100,000, the customer will not be eligible for the E-voucher offer
  • Any additional deposits will not be applied into the account after 31 August 2022
  • In case of existing customer eligibility, the new deposits only shall be applied, and it will be compared to the closing balance of the customer on 31 July, 2022
  • Offer is valid for all account types
  • The E-voucher will be redeemed to the winners on February 2023
  • The draw Mega prize is EGP 1,000,000 and 10 prizes worth of EGP 100,000. The draw and the winners’ announcement will take place in February 2023

 

Terms and conditions apply.

Under the supervision of the Ministry of Social Solidarity, license No. 109 of 2022

Tax. No.: 204-896-843

Apply Now

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