How many free accesses am I entitled to as a primary cardholder?
Unlimited free access throughout the calendar year
How many free accesses am I entitled to as a supplementary cardholder?
Unlimited free access throughout the calendar year
Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses?
Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit.
How do I enter the lounges?
Present your membership QR code to the lounge staff
Are guests allowed in the lounges for primary credit card holders?
- Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
- 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
- Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
- 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge?
With the same QR or Digital membership generated by the Primary OR Supplementary cardholders.
Can I use my physical card to enter the lounge?
You will only be able to access lounges by presenting your membership QR code from the mobile app.
Do I have to book the lounge access ahead of my visit?
No prior reservation is required
How can I submit a complaint or an inquiry?
- In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
- In case of after registration press “Contact” button placed on the account page.
How can I add more cards?
By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.
