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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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Exclusive Offer For Visa Infinite Credit Card Holder

Because you deserve an exceptional banking experience.

Enjoy the “Trio” Offer from Crédit Agricole…

VISA Infinite credit card free issuance + Cash back up to EGP 3K + installment plan with 0% over 12 months.

Terms & Conditions:

  • Offer is valid from 1st of September 2024 till the 31st of January 2025
  • Offer is valid for new to bank & existing customers who are not Visa Infinite credit card holders
  • Offer is valid for the new primary Visa Infinite credit card & New supplementary cards issued with the new primary cards during the campaign.
  • The offer is valid for the upgrade cards

For example:In case the customer had platinum credit card, he can enjoy the offer by requesting an upgrade to Infinite credit card

  • The International spending limit will be activated after 2 months from the credit card issuance date, this applies on the international spending limit inside Egypt or in case of travelling abroad

Installment plan criteria:

  • Minimum installment amount is EGP 3,000 (Single or multiple purchase transactions)
  • Taksit request(s) during the campaign capped at EGP 50,000 (Single or total of multiple transactions including primary & supplementary cards transactions)
  • All purchases transactions will be eligible to the offer whether through shopping at stores, online or governmental payments
  • Please do not settle the installment amount until your “Taksit” request is successfully processed. In case of the amount payment or the payment of an amount exceeding the credit card limit, the installment request will not be executed
  • The customer should call the customer service center 19191 to request “Taksit” service after 2 days from the purchase transaction date
  • The installment service can be requested on any day, except the last day of the month
  • The last day to request the installment service, as shown in the following table:
Card issuance date Last day for eligible purchase transactions Last day to request “Taksit” service
September October,31st 2024 November,15th of 2024
October November, 30 th 2024 December, 15th of 2024
November December, 31st 2024 January, 15th of 2025
December January, 31st of 2025 February, 15th of 2025
January February 28th , 2025 March, 15th of 2025

Cash back criteria:

  • 100% Cash back on your purchase transactions up to EGP 3,000
  • Cashback is granted on new cards only
  • Cashback will not be granted in case of canceling the card before the cashback due date
  • Cashback will be granted issuance fees will be reversed after the campaign ended, accordingly the customer is responsible to settle any fees or dues until the bank refund the issuance fees.

Apply Now

Terms & Conditions applies

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