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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
Access all questions

Credit Card Activation

Dear valuable customer,

Thank you for banking with Crédit Agricole.

We seize this opportunity to welcome you and wish you an exquisite banking experience that you deserve on all spectrum.

Use Your Cae Credit Card… No More Cash, No Worries!

  • Credit card acceptance:

    • With your Crédit Agricole VISA Credit Card, you can use it as a fast, secured shopping tool at any merchant or online and for cash withdrawal from any ATM (either Crédit Agricole Egypt or any other bank).

  • Contactless Credit Card activation:

    • You can activate your Crédit Agricole VISA Contactless Credit Card through any of Crédit Agricole Egypt various digital channels. … For more info click here

  • Important information, on card activation:

    • To activate your card through any of Crédit Agricole digital channels, please ensure that your registered mobile number is available with you to receive the activation code through it.

  • PIN code created is used for withdrawal transactions and purchase transactions at merchants., this PIN code shouldn’t be disclosed to any person whatsoever.
  • Code received on your mobile no. is only used once to serve card activation purpose
  • Branches and ATM locations:

    • To know more about Crédit Agricole branches and ATMs locations found across Egypt, click here

  • Happy points Loyalty Program:

    • With “Happy Points” Loyalty Program , you will earn points with every purchase transaction either local or international & on usage of our digital channels; banki Mobile & banki Wallet.
    To know more: click here

  • A range of innovative digital banking solutions by Crédit Agricole:

    • Through banki channels, you will be able to check, consult your credit cards status, pay your bills through Fawry service and much more through our different digital banking services:

  • Banki Mobile : Your bank on the go with our mobile and tablet applications. Download it now:

  • Banki Lite:” access your accounts easily through your desktop, enjoying a banki Mobile interface, by logging in through this link
  • Banki Alert: stay on top of your accounts and cards transactions with a wide range of SMS alerts service from Crédit Agricole.

To know more about the available packages and the SMS alerts “banki Alert service” that suit the size of your banking transactions click here

We hope our banking solutions and services will meet your needs and expectations.

Credit Agricole Egypt

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