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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here
    • Register using your Bank ID# and Telephone PIN Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username

REMARKABLE DAYS AT CAE

CAEians crossing the finish line for the second time together at Madinaty Half Marathon

Marthon

CAEians crossing the finish line for the second time together at the third edition of Madinaty Half Marathon

Crédit Agricole Egypt took part in the third edition Madinaty Half Marathon organised by the Trifactory, the event had more than 2000 runners from 45 different countries and CAEians demonstrated great presence in the race participating in 5k, 10k and 21k distances.

The team spirit and staff bonding with one another during and after the race was remarkable. CAEians enjoyed the fast and flat race course of Madinaty Half marathon and made it to the finish line.
This comes as part of our staff engagement activities and is part of our strategy and objectives to capitalize on our staff mental and physical wellbeing.
We look forward to many more events and team bonding activities together as one team

 

CAE Pyramids Half Marathon

Pyramid Marathon

CAEians crossing the finish line, in front of the Great Pyramids of Egypt at the 4th annual Pyramids half marathon.
Physical, mental and social wellbeing have always been at the core of Crédit Agricole Egypt’s culture. We’re determined more than ever to promote this culture, not only for our staff but for the whole community as well. Yesterday, CAEians roared and cheered with one another, ran side-by-side with their peers and management and made it together to the finish line.

 

 

Appreciation of importance of the role played by our colleagues in the call center

In appreciation of the importance of the role played by our colleagues in the call center and to follow up on the workplace environment, and to communicate directly with the teams to check any possible enhancements, Mr. Walie El-Din Lotfy, Deputy Managing Director and Mr. Amir Hakim Chief Human Resources & Transformation Officer visited the call center to congratulate the team on the occasion of the New Year.

During the visit, they thanked the employees for their efforts and recognized the best performing employees during 2021.
It is worth mentioning that the bank’s strategy, as part of Credit Agricole Group, pays a great attention to all its employees as a key pillar of development and is always keen to encourage and motivate them, which is reflected on the quality of services provided to our customers.

 

10th anniversary

Making the celebration of CA Egypt’s 10th anniversary remarkable, a huge celebration was held with both staff and customers. The staff festivity included a huge event at the Bank head office premises. On the same occasion, all staff who have been in the bank for 10 years were recognized.

 

IDay

On one special day, all CA Egypt’s staff contributed with their ideas to set the first stones of the bank’s strategy based on sustainability and innovation as corer stones. More than 70% of the staff participated with 4700 ideas. After the screening, the best ideas were recognized.

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