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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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OCCASIONAL ACTIVITIES

Occasional Celebrations at CAE

Crédit Agricole Egypt considers celebrating significant occasions as a ritual. Every year, the bank is keen on celebrating these occasions through gathering its staff and spreading marvelous vibes as well as creating memorable moments for them at their workplace. Some of these occasions are Ramadan Iftar and Christmas event that are considered the highlight events of the year.

CAE International Women’s CDay

woman

On the occasion of International Women’s Day, Crédit Agricole would like to take this opportunity to salute all our female employees & customers on their special day!

Crédit Agricole appreciates all our working ladies for their different roles & efforts in life. Happy International Women day

Crédit Agricole, working every day in your interest and for society

Crédit Agricole .. working every day in your interest and for society

 

Ironman Race

Ironman

Because our employees are our main soldiers, we always celebrate their achievements & success stories. This is why we’d like to highlight what our employees “Khaled Haggag” & “Khaled Osama” did when they participated in Ironman 70.3 that was held in Egypt in 2021 which’s (1.9 Km Swim, 90 Km cycling, & 21.1 Km running). Not only that, but “Khaled Osama” has participated in the same race twice; once in Egypt & another when it was held in Bahrain. While “Khaled Haggag” participated in it 4 times; in Egypt, Bahrain, France & Russia. He also participated in another version of Ironman 140.6 which was “3.8 Km Swim, 180 Km cycling & 42.1 Km running) that was held in Germany 2 years ago! All our support & pride go to them & to all our employees who achieve a lot inside & outside the bank. #CréditAgricole working every day in your interest & for society.

 

CAE second campaign to vaccinate the bank’s employees against the Corona virus “Covid-19

Because our employees are our number one asset, Credit Agricole Egypt launched today its second campaign to vaccinate the bank’s employees against the Corona virus “Covid-19” in cooperation with the Ministry of Health and Population. This campaign comes in line with the Bank’s keenness, since the beginning of the Corona outbreak, to take precautionary measures and initiatives to ensure the safety and security of all its employees and customers, as their safety is a top priority for the Bank.

 

CAE Mawlid Nabawy

Mawled

Credit Agricole wishes all our customers and employees a Happy Mawlid Nabawy

 

 

 

 

 

 

 

CAE the health of our employees

Mawled

Because the health and well-being of our employees is our top priority, the best end to their week was an online training program on how to maintain a balance between work and their daily lives.

We invited all Crédit Agricole employees to participate, and the discussion among the employees was moderated by Ms. Nermin Naaman. During the course, the bank’s employees learned about different ways to develop their life relationships, in addition to the important elements of a healthy balance between work and life, such as time management and avoiding stress while working remotely

 

Honoring CAE ladies

As gender equality and appreciation for women’s role are on top of Crédit Agricole Egypt’s action plan, the bank wouldn’t miss March, the ladies’ month, to show all the admiration to CAE ladies and its customers. Every year, the bank shows appreciation to CAE ladies through distributing special gifts and recognizing their achievements. Moreover, a special bazar is brought to the doorsteps of CAE staff in order to facilitate the purchase of gifts to the special ladies in their lives.

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