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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here
    • Register using your Bank ID# and Telephone PIN Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username

Environmental Practices

Being a responsible Bank and as inherited from its Group DNA, Credit Agricole Egypt is focused on the respect of the environment as part of its commitment to the community and the coming generations. Accordingly, the Bank follows a rigorous strategy depending on the efficient management of all resources and the use of renewable energy in its premises to achieve best-in-class energy efficiency & operation rates in Egypt.

The Bank has succeeded over to become a reference in the respect of environment through outstanding and concrete achievements materialized across the years.

1st Platinum LEED certified iconic head office

CAE succeeded for the first time in Egypt and North Africa in obtaining the platinum LEED certificate by the U.S. Green Building Council for its Head Office named Unity Building for its iconic design; out of which the building was set on reducing impacts on human health and on the environment through better site selection, construction, operation and maintenance.

Located in New Cairo, the Head Office depends on rationalizing power resources, in addition to providing maximum comfort to its staff. It includes a modern setup branch, different facilities to optimize the co-working environment including well-equipped training and meeting rooms and an auditorium that can take up to 300 persons in addition to a cafeteria, a restaurant, a gym and a green area.

 Inauguration of the largest solar panel station owned by a bank

Crédit Agricole Egypt installed a solar station with a capacity of 200 KWp on the rooftop of the CAE Head Office in the 5th Settlement, Cairo.  This Solar station is contributing in the reduction of the bank’s energy consumption rate by 7%. Accordingly, the power station was designed according to the highest global standards, to reduce impacts on human health and the environment, and to rationalize power resources. This endeavor is in line with the government’s push to meet greater energy needs from renewable, clean sources

In 2017 and in recognition of the longstanding efforts of the bank, the Minister of Electricity and Renewable Energy Mohamed Shaker inaugurated the photovoltaic (PV) power station.

Expanding the usage of renewable energy on its branches

Continuing to promote reliance on renewable energy, Crédit Agricole Egypt has equipped in 2018 its 6th of October City branch with a solar-power plant. The plant’s average contribution to the branch consumption is 30-45% monthly and the energy saving per year is sufficient to cover the consumption of 105 households. The Bank will pursue the expansion of the usage of renewable energy on its branches in the coming years.

 Efficient consumption of resources:

The Bank has launched in 2017 an internal initiative “Go Digital” to rationalize the usage of resources comprising paper reduction through the digitalizing of processes and creating an awareness campaign for the staff. In the light of this initiative, the Bank has launched the e-statement service to integrate the customers in this initiative in favor of the environment.

 Paper Recycling:

Since 2016, CAE has launched a new ongoing initiative matching with the Bank’s eco-friendly values. It involves CAE staff as the main player. The initiative is to collect old paper to be delivered to a charity organization, to be recycled into hand made products. The revenue of the sold products will be used to finance people in need to have a better life.

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