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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here
    • Register using your Bank ID# and Telephone PIN Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
Hello To My First

Hello To My First

Hello To My First

Beginning.. Together

We know that you are the generation that has no limits to their ambitions and dreams, therefore we tailored MY FIRST  for you.

Now you can join MY FIRST if you are 15 years old!

With MY FIRST you will enjoy:

  • Free account opening
  • High-Interest Savings Account: Earn a special interest rate on savings up to EGP 50,000.
  • Debit Card free issuance and renewal fees: Enjoy convenient access to your savings with a free debit card for withdrawals and purchases.
  • Transaction alerts: Stay informed with 10 free SMS alerts per month with banki Alert. Additional alerts are available for EGP 0.25 each.
  • Happy Points Program: Earn loyalty points on every transaction made with your debit or credit card, and banki Mobile. Redeem your points at the participating merchants. Click here
  • Exclusive discounts and offers: Enjoy special deals and promotions at your favorite stores. Click here
  • Digital banking convenience: Manage your accounts, track transactions, pay bills, and more with banki Mobile application. Transfer funds to other wallets inside Egypt for free using banki Wallet.  Click here
  • Fast track to CAE summer internship: Gain valuable experience with a fast track to Crédit Agricole Egypt’ summer internship program

Reaching 21 Years Old, unlock more benefits:

  • Credit Card: Enjoy a 50% discount on primary credit card issuance fees.
  • Loans: Get a 50% discount on administration fees for Cash and Car Loans.

Eligibility: Youth individuals aged 15 and not yet 26 years old

To know the bank tariff. Click here

    Note: When you reach 26 years old, you’ll receive an SMS notification about the transition of your MY FIRST account to a standard quarterly savings account. Your account number will remain the same and the associated SMS package will change to Smart SMS package as per announced tariff on our official website And you will be offered a banking package tailored to your specific needs at that time.

    Are you ready to start your journey to financial freedom with MY FIRST?

    Terms & Conditions Apply

     







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