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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
Access all questions
Visa Airport Companion lounge Service

Enjoy your time at the luxury airport lounges

Visa Airport Companion lounge Service

Enjoy your time at the luxury airport lounges

Now your Digital membership is your only key to Airport Lounges

With Crédit Agricole Visa Infinite and Platinum Credit Cards … Your key to airport comfort is here!

Visa is introducing a seamless digital experience towards the enjoyment of luxury airport lounges benefits.

Starting October 1st 2024, you will need to download” Visa Airport Companion” application, then register your Infinite & Visa Credit Card to create your digital membership that will allow you to access more than 1,200 lounges worldwide, check lounges locations, amenities, your visits entitlements and more.

Download the app now

For IOS: click here

For Android: click here

 

Important Notes: Applies For Infinite & Platinum Credit cards  (Primary & Supplementary)

  • To create & get your membership QR code:
    • Download the app from Apple Store or Google Play Store and follow the instructions. Once the app is downloaded, select Sign Up and complete the information as requested, including:
      • Card details
      • Name, email address, and mobile number
      • Consent to Terms and Conditions, Privacy Policy, and Terms of Use
      • A six-digit code will be sent to your mobile number or email address for verification. After successful verification, you will be asked to create a password then you will be directed to the app home screen, where you can access and use your benefits straight away.
      • At the home page bottom menu click on “Membership” to find your QR code/Digital membership that you will need to present to the lounge receptionist.
  • Each Supplementary card related to Platinum or Infinite must register their own cards at “Visa Airport Companion” App, using their personal details including their name as per their passport, Mobile number and their email address
B

Infinite Credit card holders

How many free accesses am I entitled to as a primary cardholder?

Unlimited free access throughout the calendar year

How many free accesses am I entitled to as a supplementary cardholder?

Unlimited free access throughout the calendar year

Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses?

Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit.

How do I enter the lounges?

Present your membership QR code to the lounge staff

Are guests allowed in the lounges for primary credit card holders?

  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)

Are guests allowed in the lounges for supplementary credit card holders?

  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)

How will my guest get access to the lounge?

With the same QR or Digital membership generated by the Primary OR Supplementary cardholders.

Can I use my physical card to enter the lounge?

You will only be able to access lounges by presenting your membership QR code from the mobile app.

Do I have to book the lounge access ahead of my visit?

No prior reservation is required

How can I submit a complaint or an inquiry?

  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.

How can I add more cards?

By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

B

Platinum Credit card holders

How many free accesses am I entitled to as a primary cardholder?

6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card)

How many free accesses am I entitled to as a supplementary cardholder?

6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card)

Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses?

No minimum spend required

How do I enter the lounges?

Present your membership QR code to the lounge staff

Are guests allowed in the lounges for primary credit card holders?

  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)

Are guests allowed in the lounges for supplementary credit card holders?

  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)

How will my guest get access to the lounge?

With the same QR or Digital membership generated by the Primary OR Supplementary cardholders.

Can I use my physical card to enter the lounge?

You will only be able to access lounges by presenting your membership QR code from the mobile app.

Do I have to book the lounge access ahead of my visit?

No prior reservation is required

How can I submit a complaint or an inquiry?

  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.

How can I add more cards?

By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.
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