How can we help you ?

PRESS ENTER TO START THE SEARCH

Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
Access all questions
Taقsit Service

Buy it all… pay in small

Taksit cash program

Buy it all… pay in small

Taksit Cash” service is the installment service for cash withdrawals from ATMs for existing and new customers holding primary or supplementary credit cards, with a minimum of EGP 3,000 per transaction or for the total withdrawal transactions. “Taksit Cash” service is requested by calling CAE customer service on 19191 after making the cash withdrawal transaction, noting that the installment service is applied starting from the date of the withdrawal transaction.

Benefits:

  • The benefit of not settling the total amount of the withdrawal transaction. But the customer will pay fixed installments according to the selected installment duration
  • Competitive interest rate and installment duration up to 5 years
  • All Cash withdrawal transactions are eligible to “Taksit Cash” service, whether the transaction performed by primary or supplementary card

“Taksit Cash” service terms & conditions:

This service allows Crédit Agricole credit card holders to install cash withdrawal transactions in equal installments according to the following conditions:

  • The service is available to Crédit Agricole credit cardholders by contacting our customer service center on 19191
  • The minimum amount to request the installment service on cash withdrawal is EGP 3000
  • In case of requesting the installment period, it cannot be changed to another period after the implementation of the service
  • The installments amount will not be available for use, but the paid installments can be reused
  • Installment periods start from 6 months and up to 60 months
  • The cash withdrawal transaction to be paid in installments must have been debited on the credit card as a cash withdrawal transaction
  • The cash withdrawal commission in addition to the daily calculated interest are deducted until the date of the installment request, and once the installment request is executed, any interest deduction will be stopped
  • The customer should pay the installment value in addition to the monthly minimum payment mentioned in the credit card monthly statement, in the following month of the service request
  • The customer must adhere to the installment period that he/she requested to pay the cash withdrawal installments, starting from 6 months and up to 60 months, in case the customer request to settle the whole outstanding amount before the due date, 5% early fees will be applied on the remaining balance with a minimum amount of EGP 50
  • There is no maximum number of cash withdrawal transactions that can be paid in installments, as long as the total withdrawals do not exceed the credit limit of the card
  • The service is available for all credit cards types
  • The customer can request “Purchases Taksit” and “Cash Taksit” at the same time
  • In case of delinquency for any reason, rescheduling can be requested
  • The credit card account must be valid to be able to install your withdrawals transactions, in case the account is suspended for any reason, the service will be stopped.
  • The installment commission is calculated according to the installment period selected by the customer. The commission outstanding is determined as per the following table:
Period 6

 Months

 12

Months

 24

Months

 36

Months

 48 

Months

 60

 Months
Interest rate 2.17% 2.17% 2.33% 2.33% 2.33% 2.33%

Terms & Conditions applied

Terms & Conditions apply.
This site is registered on wpml.org as a development site.