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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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Cash In & Cash out Through Fawry

A simple way to pay your bills

Cash In & Cash out Through Fawry

NOW Crédit Agricole offers Cash in & Cash out service through “Fawry” POS machines

NOW Crédit Agricole offers Cash in & Cash out service through “Fawry” POS machines

Aiming to provide the latest technological solutions to our customers, and in line with the Central Bank of Egypt directions. Crédit Agricole offers Cash in & Cash out service through “Fawry” Point of sale machines (POS) located throughout the country. Where the service allows you to withdraw and deposit funds using your credit cards, debit cards, and prepaid cards both for local and international transactions!

Cash In service: Customers will be able to deposit money to their bank account(s) and recharge their Prepaid card(s) using their bank card via “Fawry” point of sale (POS).

Cash Out service: Customers will be able to withdraw money from their bank account(s) or Prepaid card(s) using their bank card via “Fawry” point of sale (POS).

FREQUENTLY ASKED QUESTIONS:

How can I make cash withdrawal or cash deposit transaction from “Fawry” POS?

  • Visit any “Fawry” branch or merchant with “Fawry” point of sale (POS)
  • Ask the employee to perform a withdrawal or deposit transaction
  • Insert your card into the POS
  • Select deposit or withdrawal from the option and enter the amount
  • Enter the card PIN code “4-digit”

Once the transaction is done, you will receive a receipt from the POS with the details of the transaction and the merchant fees, you will also receive SMS from the bank on your registered mobile number with the transaction details

Please don’t share your card details with the merchant and review the received receipt carefully

  • What are the eligible cards?

    • All Crédit Agricole cards are eligible for this service (Debit, Credit & Prepaid cards).

  • How to subscribe at “Fawry” service?

    • This service is available to all Crédit Agricole Cardholders without subscription.

  • Is there fees or charges for the service?

    • Yes, there is a simple fee charged by the bank and an additional fee charged by the service provider “Fawry”, which will be mentioned at the transaction receipt printed from the POS machine

  • What is the fees for (Cash in & Cash out) service through the financial service provider “Fawry” ?

    • Cash in : 0.006% minimum EGP 1
    Cash out: EGP 5

  • What are the “Fawry” service codes for Cash-in and Cash-out services?

    • Cash in: BTC 46688
    Cash out: BTC 46699

  • What are the locations of the Financial service providers, through which I can make cash withdrawal or deposit transaction?

    • The services are available through “Fawry” plus or any stores with “Fawry” logo.

  • Will I receive an SMS on my phone when the transaction is completed?

    • Yes, SMS is sent after any transaction (For SMS subscribers only)

  • When the transaction will be reflected on my account whether the withdrawal or deposit?

    • The transaction will be reflected immediately on the card balance , except for the time out transaction for cash

  • What is the maximum limit for withdrawal or deposit on the POS machine?

    • EGP 4000 per transaction

  • Can the customer withdraw or deposit using supplementary card?

    • Yes, supplementary card transactions debited from the primary card balance

  • Do all the transactions required PIN?

    • Yes PIN is mandatory for all transactions

  • The payment will be done normally even when the card is blocked?

    • Yes, In case the account is still valid.

  • The bank will consider the Cash out transactions as a cash transaction or else?

    • Cash out transactions will be considered as withdrawal transactions.

  • In case transaction not processed successfully, any fees will be debited ?

    • Fees are applied on successful processed transactions only..

  • In case Deposit or withdrawal transaction not processed successfully for any reason, what action is required?

    • Customer should refer to bank to be notified with the reason of declined and agree on the required action.

  • Is there daily or monthly limits?

    • The daily limits applied based on the issuer bank limits & merchants limits.

  • What channel the customer should refer to in case the transaction not processed for any reason?

    • The customer should refer to bank to determine the reason of not performing the transaction successfully .

Terms and conditions apply.

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