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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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Contactless Cards

Would you like to open an individual bank account with Credit Agricole?

Contactless Cards

Wave & Go

Wave & Go with Crédit Agricole Contactless Cards

Faster!

Save your time & enjoy faster daily small shopping errands, just by a simple wave with your contactless card without the need to enter your PIN code!

Stay Safe!

Your card will always be in hand, as you’ll pay with no need to insert the card in the POS for every transaction. A text message will be sent to you with the transaction details post payment to ensure your safety & security.

For Her & Him!

Now, feel special as Crédit Agricole has issued new card designs especially for women for all types of cards.

For the first time in Egypt!

Because we care about the environment, Crédit Agricole is the first bank in Egypt to issue Green Cards made of recycled plastic to reduce the global harms.

Service Features

  • Contactless service is offered to all Crédit Agricole Credit & Debit Card holders.
  • Maximum Contactless transaction amount without entering PIN code is EGP 600 (per transaction) or its equivalent in foreign currency.
  • Contactless transactions daily count is 5. In case of daily contactless transactions consumption, you will need to perform one transaction by inserting the card and the PIN code as a normal transaction – through ATM Cash withdrawal or POS, then automatically the contactless transactions daily count will be reset to another 5 transactions.
  • Contactless service is available inside & outside Egypt.
  • Contactless service applied on primary & supplementary cards.
  • All new cards will be issued with the new contactless (Him-Her) cards’ designs. For existing card holders, the new cards’ designs will be received upon renewal date or replacement request

How to use the Crédit Agricole contactless card?

  • Make sure that the contactless symbol is on your Card and on the store’s POS device.
  • Wave your card directly over the POS device to pay.

Please subscribe in CAE SMS service to receive SMS on each transaction performed.

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