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Frequently Asked Questions

EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

Mutual funds and Certificates of Deposit (CDs) are two distinct investment options that differ in several key aspects, including structure, risk, returns, diversification and liquidity. below is a comparison:
  1. Investment Type
  • Mutual Funds: Mutual funds pool money from multiple investors to invest in a diversified portfolio of stocks, treasury bonds, or other securities. The value of your investment fluctuates based on the performance of the underlying assets.
  • CDs: A CD is a fixed-term deposit offered by banks and credit unions. You deposit money for a set period (e.g., 1 year, 3 years, etc.), and the bank pays you a fixed interest rate over that term. The principal is guaranteed, and the interest is usually fixed.
  1. Return and Risk
  • Mutual Funds: These carry market risk because the value of the underlying securities can rise and fall. As a result, returns are variable and depend on the performance of the assets within the fund. Equity mutual funds tend to have higher potential returns, but with greater risk, whereas bond funds offer more stable, albeit lower, returns.
  • CDs: Generally considered low risk because your principal and interest are guaranteed by the issuing bank. However, CDs face interest rate risk- if interest rates rise during the CD term, your fixed rate become less attractive. The return is fixed and predictable, but it is typically lower than the potential mutual fund earnings, especially in a low-interest-rate environment.
  1. Liquidity
  • Mutual Funds: Generally liquid, allowing investors to buy or sell shares daily. Some funds may offer weekly liquidity for entry and exit.
  • CDs: Funds are locked in until the maturity date. Early withdrawals may result in penalties, such as losing some of the accrued interest, and withdrawals are usually not allowed within the first six months.
  1. Diversification
  • Mutual Funds: Provide built-in diversification since the fund invests in a variety of securities, helping to spread risk across multiple assets.
  • CDs: offer no diversification, as the investment is concentrated in a single, fixed-income product.

Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day.

Mutual funds are investment vehicles that pool money from multiple investors to invest in a diversified portfolio of capital market instruments, including equities listed on the stock exchange, treasury bills, treasury bonds, or other securities. Each investor in a mutual fund owns shares of the fund, representing a portion of the overall holdings. These shares are referred to as Investment Certificates, symbolizing the investor’s ownership in the mutual funds. The primary objective of mutual funds is to provide investors with access to a diversified portfolio managed by professional fund managers, reducing risk compared to investing in individual securities. Investors benefit from the collective buying power, professional management, and diversification of the fund, which can be difficult to achieve on their own.

All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.
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Cards International Spend Limits

Cards International Spend Limits

Cards International Spend Limits

Cards International Spend Limits

Dear Valued Customer,
Thank you for banking with Crédit Agricole!

Within the framework of our bank to provide the best services, we are sharing with you CAE Credit Cards New international limits

International Monthly /Daily spending limits for all Credit Cards types: “Primary card only”(inside Egypt) starting from 1st of July 2024

Credit Cards
International Spending limits inside Egypt
Card Type Cash Purchase EGP
Gold A & Gold B Not Available 40,000
Platinum Not Available 110,000
Corporate Not Available 160,000
Infinite Not Available 160,000
Medical cases Not Available 160,000

In case of travel abroad:

The International spending limits for CAE Credit Cards holder’s travelers: upon customer request (within your card available limit)

Card Type International spending limits in EGP – Purchase International spending limits in EGP – Cash
Gold A & Gold B EGP 150,000 EGP 2,200
Platinum EGP 250,000 EGP 3,100
Corporate EGP 300,000 EGP 3,100
Infinite EGP 300,000 EGP 4,600
Medical cases EGP 300,000 EGP 5,000

How To Activate Your International Limit Through The Bank?

You can request to activate your international spending limit through Three channels:

  • Visit your CAE nearest branch
  • Contact CAE call center
  • Send the request directly through the email: Activation.internationalspending@ca-egypt.com

    With the below details:

    • Full name
    • National ID number or Passport number
    • Last four digits of the credit card number that you wish to activate for the international spending limits
    • Travel duration
    • Valid E-mail

An email from Activation.internationalspending@ca-egypt.com will be sent to you to confirm the good receipt of your request. In case of receiving incorrect data, the bank will ask for some clarifications.

Therefore, Please ensure to fulfill the above information accurately, to be able to execute your request

The required documents in case of travelling or extending the travelling date:

  • Copy of passport “Personal data page”
  • Copy of passport stamped page “Departure date + Arrival date at destination”
  • A proof, in case of exceeding the grace period of 90 days

How To Submit Your Travelling Documents?

The only channel to submit your travelling documents is by sending an email to documents.internationalspending@ca-egypt.com,

Including the below details:

  • Full name
  • National ID number or Passport number
  • Last four digits of your credit card number that you asked to activate the international spending limits on it
  • Valid E-mail

Noting that it is mandatory to submit the required documents in a maximum of 90 days from your request date. In case the documents are not submitted within the mentioned duration, the case will be reported to I-score and expose you to prohibition of issuing credit cards and/or accessing banking services in the future.

An email from documents.internationalspending@ca-egypt.com will be sent to you to confirm the good receipt of your documents.

In case of receiving incorrect documents, the bank will ask for some clarifications.

In case of travelling with medical reason, below is the required documents in addition to what are mentioned above:

  • A letter from the hospital with the card holder name or concerning first-degree relatives to be submitted in advance
  • The required documents should be submitted in a maximum of 90 days from your travel date

When The Bank Will Execute With Your Request?

  • The international spending limits shall be executed 5 working days from travelling date
  • Branches working hours to receive the request is from 8:30 am till 3:00 pm. The submitted request during official holidays will be handled on the next working day

Additional Guidelines:

  • The monthly international limit for CAE credit card
    • Inside Egypt: includes all transactions through E-commerce (Online) and monthly recurring subscription transactions
    • Outside Egypt:includes all purchase transactions POS, E-commerce (Online) and monthly recurring subscription transactions
  • The monthly international spending limit “Online” is not available for supplementary credit cards
  • In case the customer is holding more than one primary credit card from Credit Agricole, only one card will enjoy the monthly international spending limit “Online” (for the primary card at the highest limit)
  • In case of travel, only one card will be activated for the international spending limit (either primary or supplementary card) upon customer’s request.
  • In case of travel, the travel documents are not required while submitting the international spending activation request
  • In case of your trip will be extended above the 90 days’ duration, you are required to provide the proof for the extended period & determine the new “Departure date + Arrival date “
  • The activated international spending limit will be disabled based on the return back date already communicated in the request without prior notification
  • USD rate is calculated based on CAE daily published USD rate
  • Markup Fees: 5% starting from 16 of July 2024
  • No changes applied on the bank’s Tariff
  • Limits will be refreshed at the beginning of every month
  • International spending at certain merchant categories will be restricted or limited on credit cards
  • International purchase of jewelry is restricted in some countries
  • Contactless services available internationally
  • Customer will receive a SMS once we received the international spending limit activation request
  • Customer will receive a SMS once we activate the international spending limit
  • The international spending limit are suspended for all debit card types

    • Disclaimer: We take your privacy seriously and are committed to protecting your personal information. By submitting this form, you acknowledge that the information you provide will be used solely for the purpose of processing your request.

    The bank has the right to accept or reject the request without prior notification

    Terms & conditions apply.

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