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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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Excellence

Banking up to your Excellence lifestyle

Excellence

Banking up to your Excellence lifestyle

Enjoy an impeccably hand-selected bouquet of ultimate benefits to manage “à la perfection” every single detail of your financial journey by joining Excellence. Because we understand your lifestyle, we focused on the details.

Not only so, with Crédit Agricole you will finally be able to indulge your family members with the Banque Privée preferential treatment that you enjoy.

Your Savings & Investments

With the Privilege Account exclusively offered for you, you will enjoy daily interest calculated on your savings. And remember, the more you save, the higher the preferential interest you will get!
If you have stock investments, enjoy custody services special discounts on the clearing commission (buy and sell) and coupon collection for bookkeeping & Settlements.
Invest your savings in Time Deposits and enjoy EXTRA interest rate on weekly, monthly, 3 months, 6 months and yearly TDs

Your Day-to-day Activities

Manage your daily transactions at low cost. Your Excellence bouquet offers you FREE LIFETIME checkbooks, standing instructions, external signature verification and additional bank statement.

Protection Of Your Valuables

No need to worry about the safety of keeping your valuables at home. Now their protection is guaranteed with CAE Safe Boxes. They are offered with different sizes: small, medium, large where you will enjoy special discount on its yearly fees for your convenience.

Your Obligations & Collection Of Receivables

Now you can settle your payments at ease while enjoying a special discount on your local and international outgoing transfers. In addition to this and for your convenience, the bank will take care of collecting your checks and managing your postdated ones in the due date without any delays. This also includes offering Stop Payment service for free in case you lost any of your checks or still not processed.

Your Excellence Premium Cards

With Your Excellence bouquet, you have access to the 1st in class premium cards with a special discounted fee allowing you to enjoy the luxury that you deserve:

  • Infinite Credit Card – Click here
  • Platinum Credit Card – Click here
  • Supplementary Platinum Credit Card to extend your privileged payment means to you family members

Your Excellence Finance

Excellence bouquet gives you the access to special finance programs tailored to meet your expectations, being a Banque Privée client. This is in addition to offering a special discount on your personal and auto loans administration fees.

Your Excellence Family Privileges

We understand your passions and to want to facilitate your planning for your family and loved ones. Your Excellence bouquet extends the attention and the special treatment of the Banque Privée to your loved ones.

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