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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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Housing Finance Program

When you dream.. dream big

Housing Finance Program

When you dream.. dream big

Moving forward is always a key goal in our lives. Thus, if it is part of your plan to upgrade your home and getting a new one, always dream of a bigger home!

Choose the apartment or villa that suits your lifestyle and Crédit Agricole will finance it for you through our Housing Finance Program

Features & Benefits:

  • Competitive interest rate
  • Financing up to 80% of the unit value
  • Loan amount up to EGP 10 million
  • Flexible repayment duration from 1 year up to 15 years
  • Possibility to include additional income sources
  • Possibility of co-borrowing with 1st relative degree or 2nd relative degree income to increase the loan amount
  • Life and property insurance benefits
  • Our legal experts will support you with the ownership documents verification, registration process, ownership transfer of the unit and the documentation
  • Appraising unit to asses price
  • Fast processes

General Terms & Conditions:

Age Minimum age is 21 years old and maximum age 60

for employed customers and 65 for self-employed customers(at loan maturity)
Monthly Income Minimum EGP 4,000
Type of Employment
  • Employed (salary transferred to CAE)
  • Employed (salary transferred to another bank)
  • Self Employed
  • Professionals (Doctors, Pharmacists etc…)
Monthly Instalment Up to 40% of your net monthly income

Unit Eligibility:

Unit Type Residential fully constructed units
Unit Registration Status Registered units, eligible for registration units and allocated units
Unit location Units in existing cities, new urban communities and compounds

The Required Documents:

Personal Documents

  • Valid ID
  • Utility Bill (issuance date to be within 3 months from application date)

Income Documents

Profession Income document
Egyptian Employed
  • HR letter (dated, stamped, signed, showing net or gross income)
  • Bank statement for the past six months showing salary transfer
Foreigner Salaried
  • HR letter (dated, stamped, signed, showing net or gross income)
  • Bank statement for the past six month showing salary transfer
  • Valid residency/work permit
Egyptian Self-Employed
  • Company contract/article of association
  • Commercial register (issuing date within 3 months)
  • Taxation card
  • Audited financials for the last 3 years
  • Personal or corporate bank statement for the past 12 months (stamped and signed)
  • Last year’s company income statement
Egyptian Professional
  • Personal or corporate bank statement for the past 12 months (stamped and signed)
  • Taxation card
  • Profession certificate
  • Egyptian association syndicate card + clinic license (for doctors)

Unit Document

Unit Registration Status Unit Documents
Registered Unit

(Existing cities / new urban communities)
  • Copy of registered title contract (from seller)
  • Copy of real estate certified status
  • Copy of seller valid ID
Eligible for Registration

(Existing Cities / new urban communities)
  • Copy of certified building license
  • Copy of construction design for first and repeated floors
  • Copy of real estate certified status
  • Primary contract
  • Certified statement stating unit share in land
  • Copy of seller valid ID
New Urban Communities
  • Land designation decision or unit contract
  • Land receiving report
  • Building license for the unit
  • Recent financial position from the new city authority
  • Copy of seller valid ID
Compound
  • Ministerial decision or unit contract
  • Land receiving report
  • Copy of certified building license
  • Copy of commercial registration of the developer
  • Recent financial position from new city authority
  • Primary contract between client and developer
  • Approved site master plan
  • Copy of seller valid ID

To know about the importance of real estate registration, addresses of real estate registration and documentation headquarters, and addresses of postal outlets click here

For more information:

  • Visit your nearest branch
  • Please contact us on 19191

Terms and conditions apply













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