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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here
    • Register using your Bank ID# and Telephone PIN Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
Finance

Finance

Finance

Finance

As we understand that each business has its own unique cycles, we offer you a wide range of financing solutions.

Our experienced Relationship Managers are eager to provide you with sound financial advices to help you cover your business needs.

Whether short term working capital financing, or special overdraft accounts, whatever your need is, we will help you choose the financing solution that best fits your business, out of which we offer:

  • Special overdraft products
  • Short-term loans
  • Medium-term financing solutions
  • Trade financing
  • Contract financing

International conversion from LIBOR

In light of the international global conversion of benchmark interest rate index transition from LIBOR to RFR as a much resilient rate, we are delighted to inform that the new interest rate index will be applied on all existing and new Loans contracts starting 01/8/2021 with specified timeline.

LIBOR:

The London Interbank Offered Rate (“LIBOR”) is a benchmark interest rate index used in setting the interest rate for many variable-rate loans and other financial obligations.

LIBOR is currently set to be phased out in stages, with the first stage scheduled to begin on Dec 31st,2021

Why LIBOR VS. RFR:

The Risk-Free Interest Rate is the rate of return of a hypothetical investment with no risk of financial loss, over a given period of time. They are generally based on the overnight monetary market. They are based solely on transactions, which must makes them more reliable than LIBORs.

Planned transition plan:

On November 30, 2020, the International Exchange (ICE) Benchmark Administration (the “IBA”), the administrator of LIBOR, announced its intention to cease publishing one-week and two-month LIBOR on December 31, 2021 and the remaining tenors (overnight, one-month, three-month, six-month and 12-month) on June 30, 2023.

The IBA expects to finalize this plan soon. In response, the Board of Governors of the Federal Reserve System, the Office of the Controller of the Currency and the Federal Deposit Insurance Corporation (collectively, the “Agencies”) have jointly recommended that banks cease entering into new contracts using LIBOR as a reference rate as soon as practicable and in any event by December 31, 2021.

In addition, the Agencies advise that new contracts entered into prior to December 31, 2021 should either use a reference rate other than LIBOR or include effective fallback language with a clearly-defined alternative reference rate effective upon the discontinuation of LIBOR.

Transition Impact:

  • potential changes in interest rate levels
  • responses to changing market conditions
  • state lending law constraints
  • the possible impact on financial ratios, reporting and other covenants, or accounting practices
  • appropriate adjustments to the spread above the reference rate.

Accordingly, it should be noted that, for existing contracts, the transition to a new benchmark will require a spread adjustment between LIBORs and the replacement rate. The underlying agreements will determine an effective fallback clause.

For more information, customers are invited to contact their Relationship Managers.

Risk of LIBORs’ discontinuation:

As a result of benchmarks rates reforms, LIBORs could cease to exist after December 31, 2021 or become unrepresentative of their underlying markets.

Therefore, this change might lead to impacts of various kinds, in particular:- Operational (updating systems)- Legal (implementation of fallback clauses to allow for the transition or direct renegotiation of the contract to reference the replacement rate before the discontinuation of LIBORs)- Financial (asset / liability management ; spread adjustment between the old and the new index for the legacy) The exact modalities of these transitions – including the transition calendar – are not precisely defined yet, as they are still being discussed by national working groups and market associations under close monitoring by authorities.

It should be noted that, for existing contracts, the transition to a new benchmark will require a spread adjustment between LIBORs and the replacement rate.

For more information, customers are invited to contact their Relationship Managers.

For the Contingency plan overview, click here









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