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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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Business Express

Take your business to the next level

Business Express

Take your business to the next level

Understanding the important role the SMEs play in Egypt’s economic growth, CAE is offering the Business Express. It is the optimum financial solution that will support the SMEs to finance their business through experienced qualified and specialized team.

Features & Benefits:

      • The lowest interest rate according to the CBE initiative for SMEs customers (5% & 7%)
      • Dedicated business centers to serve you across Egypt
      • Suitable repayment periods that fit your business requirements
      • Finance to different sectors “Industrial, Commercial, and Service and Trades”
      • For Small Enterprises, finance the working capital in terms of:
        • Short-term facility up to one year to finance current activities
        • Issuing Letter of Guarantee (bid, performance and advance payment)
        • Overdraft facility
        • Issuing Letter of Credit to support exportation and importation

Eligibility Criteria And Interest Rate:

Interest rate5%7%

Small Enterprises Medium Enterprises
Annual Sales turnover 1 million EGP up to 50 million EGP 50 million EGP up to 200 million EGP
Finance Working capital Machinery

Required Document:

    • Valid Commercial Register
    • Valid Taxation Card
    • Company formation contract
    • Last 3 years audited financial statements
    • 6 months active bank statement

Your company can also benefit from the Business Support Center that offers a selection of professional and specialized consultants to boost your business growth with a preferential discount:

    • Baker Tilly International company – 15% discount for financial consultancy
    • Memark – 10% discount on marketing consultancy
    • Antal International company – 25% discount for HR consultancy

Terms & conditions apply









    An asterisk (*) means required information.

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