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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
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COMPLIANCE

  • Commercial Register # 20051 Investment
  • Crédit Agricole Egypt policies and procedures are compliant with the FATF (40) Recommendations, Wolfsberg Anti Money Laundering principles and Basel Committee requirements.
  • Crédit Agricole Egypt complies to the Egyptian law regularly combat money laundering and the Know Your Client regulations
  • Crédit Agricole Egypt is regulated by the Central Bank of Egypt (CBE)
  • Crédit Agricole Egypt co-operates with the CBE Money Laundering Unit, so as to report any suspicious activities
For more information, please check Crédit Agricole Egypt Anti-Money Laundering Questionnaire.
To fill Crédit Agricole Egypt Anti-Money Laundering Questionnaire click here.

BKMS tool:

  • The main purpose of launching the BKMS tool through our website is to enable our customers (vendors/suppliers ) to report a whistleblowing alert as well as protecting their identity, the content of the alert, and the identity of the person concerned by the alert.
  • By launching this tool, Anti-corruption measurers will take place in terms of detecting any conflict of interest scenarios to occur in terms of requesting, offering, giving or accepting, directly or indirectly, a bribe or any other undue advantage, which distorts the proper performance of any duty or behavior required
  • This platform will be accessible through our website at any time, from anywhere from https://www.bkms-system.com/bkwebanon/report/clientInfo?cin=3CAgr18&c=-1&language=eng, and all the information (including personal information) will be encrypted and saved in a secure independent environment.
  • While submitting an alert through the designated link, the whistleblower is given the option of providing his identity or he can choose to remain anonymous, while exchanging the case with the person in charge of processing the alert through a secure “dialog box”.
This site is registered on wpml.org as a development site.