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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here

    • Register using your Bank ID# and Telephone PIN : Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username
Access all questions

AWARDS

In its path working in the interest of its customers and society and relying on the cornerstones of its strategy, sustainability and innovation, Crédit Agricole Egypt, has received many prestigious awards over the years. These awards recognize the bank’s effort to create a customer relationship excellence.

They also acknowledge the valuable customers’ satisfaction and trust, which are the main drivers for the bank’s development plans to meet the needs of customers both individuals and corporates.

Moreover, those awards are:

2016

  • 1st bank in Egypt with ISO certification (ISO 370001:2016) in Anti-Bribery Management

 

2017

  • Egypt’s top 50 companies by Forbes Middle East and Amwal El-Ghad Magazine
  • JP Morgan’s “Elite Quality Recognition Award” with state-of-the-art STP rate

 

2018

  • Best In Mobile banking under the consumer category from Global Finance Magazine
  • Most Innovative Digital Bank in Egypt under the consumer category from Global Finance Magazine

 

2019

  • Arab Digital Banking Excellence Award
  • Best Mobile Application, from the Union Of Arab Banks
  • Most Innovative bank – Global business outlook
  • Best Private Bank – Global Finance Magazine

 

2020

  • Best Mobile Banking Adaptive Website – consumer category (banki Lite) – Global Business Finance
  • The digital Best Trade Finance Service – corporate category (Digital Trade Finance) – Global Business Finance
  • Most Innovative Retail Banking Product – Prepaid Card
  • Most Innovative Digital Bank – banki platform

 

2021

  • Most Innovative Retail Banking Product – Global Business Outlook
  • Most Innovative Digital Bank – Global Business Outlook
  • Best Customer Satisfaction & Happiness – Global Banking and Finance Review
  • Best Corporate Governance – Global Banking and Finance Review
  • Best Digital Trade Finance Services Bank award in Egypt
  • Best Mobile Banking Application

 

2022

  • The Most Innovative Retail Banking App – Global Banking & Finance Review
  • Best Mobile Banking App – Global Finance
  • Best Performing Egyptian bank 2022 – International Business Magazine.

 

2023

  • Best Digital Transformation Program in Egypt- International Business Magazine
  • Digital Banking Provider of the year in Egypt- World Business Outlook
  • Most User-friendly Multichannel Digital Banking Initiative – banki- Global Business Outlook
  • Best Mobile Banking App- Global Finance
  • Most Innovative Retail Banking App in Egypt- Global Banking and Finance Review”

 

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